[ncc-services-wg] RIPE NCC Survey 2013 - Key Findings and Results

Dear colleagues,

The RIPE NCC Survey 2013 collected feedback from more than 3,600 of our
members and stakeholders across 75 of the 76 countries in our service
region. The Oxford Internet Institute (OII) analysed the survey data and
produced a list of 48 key findings, which we published in November 2013.

The RIPE NCC examined these findings, took action on them where
appropriate and produced a report on these actions. The RIPE NCC Survey
2013 Key Findings and Results document is now available:
https://www.ripe.net/lir-services/member-support/info/surveys/ripe-ncc-survey-2013/ripe-ncc-survey-2013-key-findings-and-results

By publishing this document, we aim to increase transparency around the
actions taken by the RIPE NCC as a result of the survey.

While all of the key findings were addressed and much progress has been
made, there are still areas that can be further improved. The RIPE NCC
will continue to explore ways of improving the services we provide to
our membership and to the RIPE community.

If you would like to comment on the findings and actions, or on the
document itself, please let us know at <feedback at ripe.net>.

In November 2014, the RIPE NCC will carry out a number of lightweight
focus groups around our service region to look at the RIPE NCC’'s
progress and identify areas for further action. A report will be
produced following these focus group sessions and will be shared with
the membership.

The RIPE NCC aims to survey its members and stakeholders every three
years. The next survey is scheduled for mid-2016.

Kind regards,

Serge Radovcic
Chief Communications Officer
RIPE NCC