[ncc-services-wg] [service] Report on Wednesday's Technical Outage

Dear colleagues,

We are currently upgrading our network. On Wednesday, between 15:42 and 17:27 (UTC+1), while performing a clean-up operation on our network equipment, we experienced an outage on our network which affected our virtual environment. This caused a number of our services to be unavailable for a period of time, ranging from 20 minutes to 1 hour and 45 minutes.

Major services affected:
15:42 - 16:02 Internal network
15:42 - 16:08 RIPE Database
15:42 - 16:50 LIR Portal
15:42 - 16:55 www.ripe.net
15:42 - 17:27 RIPE Labs

Major services not affected: DNS, K-root.

As a result, we are reviewing our network maintenance procedures to minimise the risks of this occurring again. We apologise for any inconvenience that this may have caused.

Kind regards

Brian Riddle 
IT Manager
RIPE NCC