[ncc-services-wg] ripe rejecting "valid" e-mail
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Manuel Valente
manuel at ripe.net
Wed Oct 8 12:25:01 CEST 2003
Mr Galbavy, On Tue, 7 Oct 2003 17:39:06 +0100 "Peter Galbavy" <peter.galbavy at knowtion.net> wrote: > Manuel Valente wrote: > > When we created the LIR Portal, we tried to set up security measures > > to prevent accounts from being hijacked, which include receiving a > > fax. If members think that this process is unnecessary or cumbersome, > > we welcome suggestions for streamlined alternatives that retain a > > high level of authentication. > > To give the history, when my company's fax machines died we never > replaced it as 99.9% of our communications was e-mail based. I still see > no reason to buy one "just for RIPE". This goes back to my old example > of "You must be registered with your local Chamber of Commerce and send > us a copy of the certificate to join RIPE" arguement. This was changed - > but only after many years. > > So, in a context, I ask you as a member to remove the pointless > requirement of having a fax machine / number and allowing other equially > (if not more so) valid ways of authenticating INCLUDING the real-paper > postal service. The whole point of requiring a fax and an email to be sent to the requester of an LIR Portal account was to enable us to have a fully automated procedure for the creation of accounts: the fax and the email are both sent by a robot with no human intervention at all. At the time that we created this procedure, we expected - incorrectly it seems - that all the LIRs would own a fax machine or have a gateway to be able to receive faxes by other means. I take note of your proposal to allow requesters to receive this information by other means than faxes. I think it's valuable because it allows for more flexibility in the service that we provide to the members and, from a technical point of view, would not represent a problem for us to implement. But I would comment that, for instance, using a paper letter would require a staff member at the RIPE NCC to actually print the letter, stuff it in an envelope and send it. I would like the opinion of the other members on the proposal, considering its potential impact on the utilisation of the resources of the RIPE NCC. > Pointless rules == Cash cow for otherwise redundent staff. Regards. -- Manuel Valente - Software Manager - RIPE NCC
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