RIPE NCC Survey 2019 - Key Findings and Proposed Actions
4,161 RIPE NCC members and other interested parties took the time to participate in the RIPE NCC Survey 2019 and let us know their views on how the RIPE NCC is performing and the direction it should be taking in the years ahead.
An independent third party, Survey Matters, analysed the survey data and published a detailed report with its findings in October 2019.
The RIPE NCC examined these findings and has identified 36 areas for investigation relating to them. For each of these 36 findings, the RIPE NCC will publish proposed outcomes and/or actions to address the issues that arose.
This report is a work in progress. It will be updated in 2020 with the outcomes of the work carried out in each area.
Pending
Completed
General |
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High levels or support and satisfaction were reported in all areas and these standards need to be maintained |
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Service Delivery |
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Service delivery comments often note too much bureaucracy and request improvements relating to ticketing issues and response times |
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There was strong support for our due diligence efforts and requests to more actively ensure accurate registry updates |
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Support in languages other than English was frequently requested |
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Improvements to documentation and user guides across our services were requested |
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Improved billing processes and consideration of international payment issues was requested |
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Engagement |
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Results showed that awareness of tools and services needs to be improved |
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Increased local presence is frequently requested |
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Investigate communication methods and channels used by the technical community that the RIPE NCC is not active in |
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Simplify web content and make services easier to find |
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Corporate Governance |
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Transparency is a key issue for our members and community |
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The value of our services needs to be made clear to our members and community |
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There needs to be clear reasoning for why the RIPE NCC chooses to invest in particular areas |
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Tools and Information Services |
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Improved documentation and improved support on how to use services was requested |
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Interface and usability improvements would be appreciated |
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RIPEstat is heavily used and relied upon by many |
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Routing Information Service (RIS) is noted by many as essential for their work |
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Security |
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Network security is the biggest challenge faced by members, who suggest training and cooperation with security organisations as the best way to help |
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DDoS attacks are the main security concern for operators |
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In terms of IP resources, blacklisting of addresses is noted as a concern for many |
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Providing useful security-related data or insights is seen as a way the RIPE NCC can help operators |
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RPKI |
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Deployment is increasing but more awareness-raising is needed |
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Many respondents plan to do RPKI Origin Validation but it requires more knowledge |
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IPv6 Deployment |
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Provide more practical information on deployment such as how-to's, use cases, etc. |
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Deployment is particularly low in the Middle East region |
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IPv4 Scarcity |
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Many people believe the RIPE NCC should actively try to retrieve unused IPv4 space |
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Many people expect to use the transfer market in the coming three years |
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RIPE Database |
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Improvements were requested regarding the interface and general ease of use |
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The search functionality could be improved |
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Various suggestions for technical improvements were made that are being investigated by the RIPE Database Team |
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More instructional material such as videos and short how-to's were requested |
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Training and Accreditation |
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Training is seen as the best way the RIPE NCC can help people respond to various challenges they face |
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A majority of respondents said that accreditation would be useful for either their careers or for hiring qualified staff |
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More eLearning opportunities would be appreciated and help meet demand for training |
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Regulatory Affairs |
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Increasing awareness about the impact of government regulations would be appreciated |
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There is support for maintaining or increasing our engagement with governments and regulators |
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