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RIPE NCC Survey 2019 - Key Findings and Proposed Actions

4,161 RIPE NCC members and other interested parties took the time to participate in the RIPE NCC Survey 2019 and let us know their views on how the RIPE NCC is performing and the direction it should be taking in the years ahead.

An independent third party, Survey Matters, analysed the survey data and published a detailed report with its findings in October 2019.

The RIPE NCC examined these findings and has identified 36 areas for investigation relating to them. For each of these 36 findings, the RIPE NCC will publish proposed outcomes and/or actions to address the issues that arose.

This report is a work in progress. It will be updated in 2020 with the outcomes of the work carried out in each area.

  Pending
  Completed

General

 

High levels or support and satisfaction were reported in all areas and these standards need to be maintained

 

Service Delivery

 

Service delivery comments often note too much bureaucracy and request improvements relating to ticketing issues and response times

 

There was strong support for our due diligence efforts and requests to more actively ensure accurate registry updates

 

Support in languages other than English was frequently requested

 

Improvements to documentation and user guides across our services were requested

 

Improved billing processes and consideration of international payment issues was requested

 

Engagement

 

Results showed that awareness of tools and services needs to be improved

 

Increased local presence is frequently requested  

 

Investigate communication methods and channels used by the technical community that the RIPE NCC is not active in

 

Simplify web content and make services easier to find

 

Corporate Governance

 

Transparency is a key issue for our members and community

 

The value of our services needs to be made clear to our members and community

 

There needs to be clear reasoning for why the RIPE NCC chooses to invest in particular areas

 

Tools and Information Services

 

Improved documentation and improved support on how to use services was requested

 

Interface and usability improvements would be appreciated

 

RIPEstat is heavily used and relied upon by many

 

Routing Information Service (RIS) is noted by many as essential for their work

 

Security

 

Network security is the biggest challenge faced by members, who suggest training and cooperation with security organisations as the best way to help

 

DDoS attacks are the main security concern for operators

 

In terms of IP resources, blacklisting of addresses is noted as a concern for many

 

Providing useful security-related data or insights is seen as a way the RIPE NCC can help operators

 

RPKI

 

Deployment is increasing but more awareness-raising is needed

 

Many respondents plan to do RPKI Origin Validation but it requires more knowledge

 

IPv6 Deployment

 

Provide more practical information on deployment such as how-to's, use cases, etc.

 

Deployment is particularly low in the Middle East region

 

IPv4 Scarcity

 

Many people believe the RIPE NCC should actively try to retrieve unused IPv4 space

 

Many people expect to use the transfer market in the coming three years

 

RIPE Database

 

Improvements were requested regarding the interface and general ease of use

 

The search functionality could be improved

 

Various suggestions for technical improvements were made that are being investigated by the RIPE Database Team

 

More instructional material such as videos and short how-to's were requested

 

Training and Accreditation

 

Training is seen as the best way the RIPE NCC can help people respond to various challenges they face

 

A majority of respondents said that accreditation would be useful for either their careers or for hiring qualified staff

 

More eLearning opportunities would be appreciated and help meet demand for training

 

Regulatory Affairs

 

Increasing awareness about the impact of government regulations would be appreciated

 

There is support for maintaining or increasing our engagement with governments and regulators