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RIPE NCC Survey 2019 - Key Findings and Proposed Actions

4,161 RIPE NCC members and other interested parties took the time to participate in the RIPE NCC Survey 2019 and let us know their views on how the RIPE NCC is performing and the direction it should be taking in the years ahead.

An independent third party, Survey Matters, analysed the survey data and published a detailed report with its findings in October 2019.

The RIPE NCC examined these findings and has identified 36 areas for investigation relating to them. For each of these 36 findings, the RIPE NCC will publish proposed outcomes and/or actions to address the issues that arose.

This report is a work in progress. It will be updated in 2020 with the outcomes of the work carried out in each area.




High levels or support and satisfaction were reported in all areas and these standards need to be maintained


Service Delivery


Service delivery comments often note too much bureaucracy and request improvements relating to ticketing issues and response times


There was strong support for our due diligence efforts and requests to more actively ensure accurate registry updates


Support in languages other than English was frequently requested


Improvements to documentation and user guides across our services were requested


Improved billing processes and consideration of international payment issues was requested




Results showed that awareness of tools and services needs to be improved


Increased local presence is frequently requested  


Investigate communication methods and channels used by the technical community that the RIPE NCC is not active in


Simplify web content and make services easier to find


Corporate Governance


Transparency is a key issue for our members and community


The value of our services needs to be made clear to our members and community


There needs to be clear reasoning for why the RIPE NCC chooses to invest in particular areas


Tools and Information Services


Improved documentation and improved support on how to use services was requested


Interface and usability improvements would be appreciated


RIPEstat is heavily used and relied upon by many


Routing Information Service (RIS) is noted by many as essential for their work




Network security is the biggest challenge faced by members, who suggest training and cooperation with security organisations as the best way to help


DDoS attacks are the main security concern for operators


In terms of IP resources, blacklisting of addresses is noted as a concern for many


Providing useful security-related data or insights is seen as a way the RIPE NCC can help operators




Deployment is increasing but more awareness-raising is needed


Many respondents plan to do RPKI Origin Validation but it requires more knowledge


IPv6 Deployment


Provide more practical information on deployment such as how-to's, use cases, etc.


Deployment is particularly low in the Middle East region


IPv4 Scarcity


Many people believe the RIPE NCC should actively try to retrieve unused IPv4 space


Many people expect to use the transfer market in the coming three years


RIPE Database


Improvements were requested regarding the interface and general ease of use


The search functionality could be improved


Various suggestions for technical improvements were made that are being investigated by the RIPE Database Team


More instructional material such as videos and short how-to's were requested


Training and Accreditation


Training is seen as the best way the RIPE NCC can help people respond to various challenges they face


A majority of respondents said that accreditation would be useful for either their careers or for hiring qualified staff


More eLearning opportunities would be appreciated and help meet demand for training


Regulatory Affairs


Increasing awareness about the impact of government regulations would be appreciated


There is support for maintaining or increasing our engagement with governments and regulators