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Key Findings

In the RIPE NCC Survey 2023, 3,899 participants, including RIPE NCC members and other interested individuals, shared their perspectives on the RIPE NCC's performance and future direction. The survey data underwent thorough analysis by the independent third party, Survey Matters, leading to the publication of a comprehensive report in October 2023.

Following the examination of these findings, the RIPE NCC has pinpointed 40 specific areas that it considers key findings that need to be addressed or considered as it carries out its work in the coming years. For each area, we are committed to releasing proposed responses and/or actions that address the identified issues effectively.


Survey Finding

Trust in the RIPE NCC is high and needs to be maintained in coming years.

High levels of satisfaction were reported in all areas, particularly with the quality of our service delivery and resources, customer services and billing. These standards need to be maintained.

The perceived value for money of being a member has fallen, and there is a consequent desire for careful cost management from the RIPE NCC.

Strategic Activities

Survey Finding

Outside the Registry, information services and defending the global Internet registry system are perceived as the most important activities. There is also strong support for the RIPE NCC’s suite of Learning and Development services.

Maintaining the stability of the global Internet system was highly requested in the survey.

Service Delivery

Survey Finding

Service delivery ratings were very high, with some requests to improve ticketing response times and provide more frequent updates to queries as a way to further improve.

Support in languages other than English was frequently requested.

Improvements to documentation and user guides across our services were requested.

More accessible and timely invoices were mentioned by many as a way to improve billing processes.


Survey Finding

Results showed that awareness of tools and services needs to be improved.

Simplifying communications and making services easier to find were requested frequently.

More ability to participate in meetings was requested, either through online options or by conducting meetings and events in different countries and/or regions.

More engagement with students and the academic world was suggested as a good way for the community to develop.

Cooperation with local Internet-related organisations, and support and presence in local events, was requested frequently.


Survey Finding

Better transparency around governance decisions is requested, especially around budgeting issues.

Tools and Information Services

Survey Finding

Interface and usability improvements have strongly being requested.

Simplicity and ease of requesting, managing and transferring resources.

The importance of our information services (RIPE Atlas, RIPEstat and RIS) was made clear.

There is a need for data and insights on routing information, BGP security, RPKI/address hijacking.

Improved documentation and improved support on how to use services was frequently requested.


Survey Finding

Information security remains the biggest concern faced by community members.

More and better communication around security issues generally and details on security-related incidents specifically were frequently requested.


Survey Finding

The most common reason for not implementing RPKI is a lack of knowledge about RPKI and how it works.

Deployment is increasing but more awareness-raising is needed.

IPv6 Deployment

Survey Finding

There are many requests to provide more practical information on deployment such as how-to's, use cases and simple explainers.

Lack of knowledge is the most prominent reason for not deploying IPv6.

Adding feature parity between IPv4 and IPv6 was identified as the biggest obstacle to deployment by those who have already deployed IPv6.

More development and training assistance on IPv6 is needed, particularly in the Middle East and Eurasia, to help organisations deploy IPv6 in their own networks.

IPv4 Scarcity

Survey Finding

People believe IPv4 space is unfairly distributed with some LIRs occupying large numbers of unused addresses.

There are a range of opinions on what the RIPE NCC should do in relation to the IPv4 transfer market with the most common being to provide clear guidance regarding policies and procedures.

RIPE Database

Survey Finding

Improved documentation and improved support on how to use services was requested.

Improvements were requested regarding the interface and general ease of use.

More instructional material such as videos and short how-to's were requested.

Training and Accreditation

Survey Finding

There is a desire to have training available in multiple languages, to ensure they are accessible to everyone.

Most commonly requested training is for cyber security training, network automation, and courses in DNS / DNS security.

There is a very positive perception of the Certified Professionals Programme with many people seeing value in this activity.

Regulatory Affairs

Survey Finding

There is support for the RIPE NCC doing what it can to assist members in countries facing distressed times.

There is strong support for the RIPE NCC’s efforts to ensure sanctions compliance.

Technology Used

Survey Finding

Most respondents support the use of third-party technologies to provide services to the community if the RIPE NCC deems this provides value for members and the community.

A significant number of respondents ask that the RIPE NCC make greater use of open-source software and do not become dependent on big tech companies.