FAQ: Billing

Show or Hide answer I want to become a RIPE NCC member. How much does it cost?

The annual service fee cost depends on the time of year in which your application is processed. For example, if your organisation applies for membership in the second quarter, you will pay three-quarters of the annual service fee. If your organisation applies for membership in the fourth quarter, you will pay only a single quarter of the annual service fee.

Members also pay a one-time sign-up fee of EUR 2,000 for each new LIR account. You will be charged for this on your first invoice.

Show or Hide answer My LIR is in the process of a transfer due to RIPE policies or a transfer due to changes to an organisation's business structure (such as merger or acquisition). Do I have to pay for the full year?

The offering member needs to pay the full annual service fee for all the LIRs they hold before they can transfer any of the resources they hold.

Show or Hide answer My LIR is in the process of transferring its Internet number resources. Do I have to pay for the full annual fee?

The offering member needs to pay the full annual service fee for all the LIRs they hold before they can transfer any of the resources they hold.

Show or Hide answer When will I receive my invoice?

Each member will receive the invoice for each LIR account it holds based on the payment schedule chosen: one invoice if the payment schedule is set to yearly, two invoices for a half-yearly schedule and four invoices for a quarterly payment schedule.

The invoicing schedule for 2016 is:

Yearly invoices

19 January 2016

Half-yearly invoices

19 January 2016, 1 July 2016

Quarterly invoices

19 January 2016, 1 April 2016, 1 July 2016, 1 October 2016

Please note: These dates may alter in the case of bank holidays and/or technical problems.

Show or Hide answer I received an account statement in early 2016. Do I need to make a payment now?

No. The account statement is not an invoice but an overview of the total fee due for 2016. The first 2016 invoice will be sent on 19 January 2016.

Show or Hide answer Why is there a redistribution of surplus for 2015?

At the RIPE NCC General Meeting (GM) on 18 November 2015, the RIPE NCC membership voted on the redistribution of the expected fiscal surplus for 2015 via a rebate to members.

Show or Hide answer How is the redistribution of surplus for 2015 calculated?

The amount to be redistributed to members is based on the annual service fee paid in 2015. This includes LIR account(s) fees and Provider Independent (PI) resource assignment fees and/or legacy resource fees.

Sign-up fees and/or re-opening fees are excluded from the calculation. See the redistribution formula below:

Redistribution per member = (Annual service fee paid by member / Total annual service fee paid by all members) x Total redistribution amount.

Show or Hide answer I am a member and in 2015 had 100 Provider Independent (PI) resources. How much can I expect from the redistribution of surplus?

In a situation in which the surplus for 2015 would be 4.2 million, the formula would apply as follows (all figures are in EUR):

*This is an estimation of the surplus. The final figure will be set by 1 January 2016.

Show or Hide answer When will I know my redistribution of surplus for 2015?

In early January 2016 all members will receive an account statement of the total annual service fee for 2016, including the exact redistribution of surplus amount for 2015 applicable to their LIR account(s).

Show or Hide answer How will I receive the redistribution of surplus for 2015?

The redistribution of surplus will not be refunded, but will be marked as a discount on your invoice for 2016. All members will therefore receive an invoice that shows the annual service fee for 2016 (EUR 1,400), including any PI assignment fees and/or legacy resource fees they might have, and the redistribution of surplus marked as a discount on the invoice.

Show or Hide answer I have several accounts that are still undergoing a consolidation process in December 2015. Can I expect a redistribution of surplus over all LIR accounts?

A member will receive a redistribution of surplus only for LIR accounts existing on 31 December, so if your consolidation is finalised by 31 December then no redistribution of surplus will apply for those LIR accounts that closed in 2015.

Show or Hide answer How can I make payments to the RIPE NCC?

You can pay invoices via a bank transfer or an online payment system.

The RIPE NCC does not accept cheques or direct debit as methods of payments.

Show or Hide answer How can I pay my invoice online?

All invoices sent by the RIPE NCC by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your transaction by selecting your payment method.

The RIPE NCC uses a trusted third party, Adyen, to process the online payments. Below are listed the different payment options available:

  • Credit and debit cards
  • Paypal
Show or Hide answer What is Adyen?

Adyen is the third party that handles all online payments made by credit cards, debit cards and PayPal to the RIPE NCC. It is a secure and trusted system.

Show or Hide answer Can I pay my invoice(s) in instalments?

No. Invoices must be paid in full.

Invoices are sent annually, unless you request otherwise. It is possible to be billed half-yearly or quarterly. If you wish to change your payment schedule for next year, you must request this before 15 December of the current year. Once a yearly invoice has been issued, it is not possible to be billed half-yearly or quarterly for that year.

Show or Hide answer How can I tell if the RIPE NCC received my payment?

You can view your payment status when you log in to the LIR Portal. Additionally, by accessing the unique secure payment link on each invoice, you can verify whether the RIPE NCC has received your payment once it has been made. Please note that it can take some time before payments are processed.

Show or Hide answer Why does the LIR Portal show that the invoice is still outstanding when I have paid?

It usually takes one business day before credit card payments are processed. It can take up to one week before bank transfers are processed.

It could also be that the RIPE NCC is unable to identify your payment due to an unclear or missing payment reference. This is why you should always provide your customer and invoice numbers as the payment reference.

To remove any doubt, you should always send a proof of payment to the RIPE NCC billing department with all the relevant payment details (bank account holder’s account number, bank account holder’s name, transaction reference, date of transfer and amount transferred) as well as the invoice number.

Show or Hide answer Why has my credit card payment been cancelled?

The reasons might be:

  • Incorrect credit card details entered
  • Insufficient funds on the credit card
  • Anti-fraud security measure

Please double check the credit card details you entered. In either of the last two cases, please contact your credit card issuer.

If you have questions or experience problems settling your invoice, please email the RIPE NCC billing department.

Show or Hide answer What happens if I do not pay my invoice on time?

Payment is due 30 days from the date of invoice. If you have an invoice older than 30 days, the services provided by the RIPE NCC might be restricted.

If you fail to make payment within 120 days, the RIPE NCC will terminate your RIPE NCC Standard Service Agreement and consequently all the LIR accounts that you hold will be closed. Please be aware that after 120 days, a fee of EUR 2,000 and all outstanding fees must be paid to re-activate your RIPE NCC Standard Service Agreement.

Show or Hide answer Can I have my service fees reimbursed if I cancel my membership?

No. The RIPE NCC service fees are non-refundable. For more information, see article 6.6 in the document “RIPE NCC Articles of Association”.

Show or Hide answer I do not require RIPE NCC services any longer. Do I get a discount for terminating my agreement before the end of the year?

No. When a member ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that year must still be paid in full.

Show or Hide answer How can I change my contact details?

If the billing address for your account has changed, or if you have a new contact for billing-related information, you can update your details using the LIR Portal.

You can use the LIR Portal to change your:

  • Billing address
  • Email address
  • Billing reference (for example, your purchase order number)

Please note that any amendments to your VAT number cannot be made through the LIR Portal. If you have any questions about your VAT number or other billing-related matters, please email the RIPE NCC billing department.

Show or Hide answer How can I change my payment schedule?

The payment schedule cannot be changed during the course of the year. Please email your request to the RIPE NCC Billing Department before 15 December of the current year and your payment schedule will be changed for the following year.

If you would like to indicate on your website or any other publication that your organisation is a member of the RIPE NCC, please use the following graphic:

RIPE NCC member Logo

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