FAQ: Billing

Show or Hide answer I want to become a RIPE NCC member. How much does it cost?

The cost depends on the time of year in which your application is processed. For example, if your organisation applies for membership in the second quarter, you will pay three-quarters of the annual service fee. If your organisation applies for membership in the fourth quarter, you will pay only a single quarter of the annual service fee.

All new members also pay a one-time sign-up fee of EUR 2,000. You will be charged for this on your first invoice.

Show or Hide answer I recently became an LIR and now I am in the process of a merger. Do I have to pay for the full year?

Yes, LIRs will have to pay the full annual service fee for the year in question before they can commence a merger, transfer resources or close their LIR account. Only when the full annual service fee has been paid can the merger, transfer or closure take place.

Show or Hide answer When will I receive my invoice?

Each member will receive the invoice(s) for each LIR account they hold based on the payment schedule chosen: one invoice if the payment schedule is set to yearly, two invoices for a half-yearly schedule and four invoices for a quarterly payment schedule.

The invoicing schedule for 2016 is:

Yearly invoices

19 January 2016

Half-yearly invoices

19 January 2016, 1 July 2016

Quarterly invoices

19 January 2016, 1 April 2016, 1 July 2016, 1 October 2016

Please note: These dates may alter in the case of bank holidays and/or technical problems.

Show or Hide answer I received an account statement in early 2016. Do I need to make a payment now?

No. The account statement is not an invoice, but an overview of the total fee due for 2016. The first 2016 invoice will be sent on 19 January 2016.

Show or Hide answer If I have two LIRs in the process of a merger, do I have to pay for the full year for both LIRs?

Yes. LIRs will have to pay the full annual service fee for the year in question before they can commence a merger, transfer resources or close their LIR account. Only when the full annual service fee has been paid can the merger, transfer or closure take place.

Show or Hide answer What is the Redistribution of 2015 Surplus?

In 2014, the RIPE NCC membership approved a new Standard Service Agreement (SSA) that allows members to decide annually on the allocation of the RIPE NCC surplus or deficit. This followed a renewed tax ruling with the Dutch tax authorities which meant that the RIPE NCC would have to pay corporate income tax of about 25% on any surplus it made annually from 2015 onwards.

At the RIPE NCC General Meeting (GM) on 18 November 2015, the RIPE NCC membership voted to approve a redistribution of the expected fiscal surplus for 2015 via a rebate to members. This rebate is included as a discount on the 2016 invoices for all members.

More information about the rebate is available on the member support webpages.

Show or Hide answer How is the rebate for 2015 calculated and applied?

The amount of the rebate for each member is based on the annual fee paid in 2015. This includes membership service fees and Provider Independent (PI) resource assignment fees.

The exact amount of the rebate will be included on members’ account statement of their total fee for 2016. The rebate will not be refunded but will be marked as a discount on your invoice for 2016.

Only existing members on 31 December 2015 will receive a rebate. Members that close before this date will not receive a rebate. Members that merge before this date will receive only one rebate.

More information about the rebate is available on the member support webpages.

Show or Hide answer How can I make payments to the RIPE NCC?

You can pay invoices via a bank transfer or an online payment system.

The RIPE NCC does not accept cheques or direct debit as methods of payments.

Show or Hide answer How can I pay my invoice online?

All invoices sent by the RIPE NCC by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your transaction by selecting your payment method.

The RIPE NCC uses a trusted third Party, Docdata Payments, to process the online payments. Below are listed the different payment options available.

  • Credit card or PayPal
  • Debit cards (Maestro, Dankort, Carte Bleue, Carta Sr, PostePay, Visa Electron, 4B, Euro6000, Servired)*
  • iDeal*

*These options are only available for specific debit cards in certain countries. The RIPE NCC Billing Procedure 2016 contains more information.

Show or Hide answer What is Docdata Payments?

docdatapayments.png

Docdata payments is the third party that handles all online payments made by credit cards, debit cards, PayPal and iDeal to the RIPE NCC.
It is a secure and trusted system.

Show or Hide answer Can I pay my invoice(s) in installments?

No. Invoices must be paid in full.

Invoices are sent annually, unless you request otherwise. It is possible to be billed half-yearly or quarterly. If you wish to change your payment schedule for next year, you must request this before 15 December of the current year. Once a yearly invoice has been issued, it is not possible to be billed half-yearly or quarterly for that year.

 

Show or Hide answer How can I tell if the RIPE NCC received my payment?

You can view your payment status when you log in to the LIR Portal. Additionally, by accessing the unique secure payment link on each invoice, you can verify whether the RIPE NCC has received your payment once it has been made. Please note that it can take some time before payments are processed.

Show or Hide answer Why does the LIR Portal show that the invoice is still outstanding when I have paid it?

It usually takes one business day before credit card payments are processed. It can take up to one week before bank transfers are processed.

It could also be that the RIPE NCC is unable to identify your payment due to an unclear or missing payment reference. This is why you should always provide your customer and invoice numbers as the payment reference.

To remove any doubt, you should always send a proof of payment to the RIPE NCC billing department with all the relevant payment details (bank account holder’s account number, bank account holder’s name, transaction reference, date of transfer and amount transferred) as well as the invoice number.

Show or Hide answer Why has my credit card payment been cancelled?

The reasons might be:

  • Incorrect credit card details entered
  • Insufficient funds on the credit card
  • Anti-fraud security measure

Please double check the credit card details you have entered. In either of the last two cases, please contact your credit card issuer.

If you have questions or experience problems settling your invoice, please email the RIPE NCC billing department.

Show or Hide answer What happens if I do not pay my invoice on time?

Payment is due 30 days from the date of invoice. If you have an invoice older than 30 days, the services provided by the RIPE NCC might be restricted.

If you fail to make payment within 120 days, the RIPE NCC starts the process of closing your LIR account. Please be aware that after 120 days, a fee of EUR 2,000 and all outstanding fees must be paid to re-open an LIR account.

Show or Hide answer Can I have my service fees reimbursed if I cancel my membership?

No. The RIPE NCC service fees are non-refundable. For more information, see article 6.6 in the document “RIPE NCC Articles of Association”.

Show or Hide answer I do not require RIPE NCC services any longer. Do I get a discount for terminating my agreement before the end of the year?

No. When a registry ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that year must still be paid in full.

Show or Hide answer How can I change my contact details?

If the billing address for your account has changed, or if you have a new contact for billing-related information, you can update your details using the LIR Portal.

You can use the LIR Portal to change your:

  • Billing address
  • Email address
  • Billing reference (for example, your purchase order number)

Please note that any amendments to your VAT number cannot be made through the LIR Portal. If you have any questions about your VAT number or other billing-related matters, please email the RIPE NCC billing department.

 

 

 

Show or Hide answer How can I change my payment schedule?

The payment schedule cannot be changed during the course of the year. Please email your request to the RIPE NCC billing department before 15 December of the current year and your payment schedule will be changed for the following year.

If you would like to indicate on your website or any other publication that your organisation is a member of the RIPE NCC, please use the following graphic:

RIPE NCC member Logo

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