Billing Procedure and Fee Schedule 2014

Introduction

The following information outlines the billing and payment procedure for RIPE NCC members and is in line with the RIPE NCC Charging Scheme 2014. The RIPE NCC is a not-for-profit membership organisation. RIPE NCC members pay a service fee every year for each Local Internet Registry (LIR) Account they hold, in accordance with the fees determined by the RIPE NCC General Meeting.

During the General Meeting held in Dublin on 15 May 2013, the proposed RIPE NCC Charging Scheme 2014 was accepted by the members.

Under this scheme, RIPE NCC members will be charged an annual fee of €1,750 for each LIR Account they hold. The separate charge of €50 per Provider Independent (PI) number resource assignment will be continued. AS Numbers (ASNs) are excluded from this separate charge.

Fee Schedule 2014

The RIPE NCC service fees are a fixed, annual charge. To determine the service fee for a member, we charge an annual fee of €1,750 and we calculate the number of Provider Independent (PI) number resources assigned to or by your LIR Accounts up to 1 October 2013. A €50 fee will be charged for each PI number resource assignment. PI number resources include Provider Independent IPv4 and IPv6 address assignments, anycast assignments and Internet Exchange Point (IXP) IPv6 assignments.

Provider Independent IPv4 and IPv6 assignments made on the same day to the same customer will have one single charge of €50.

New members pay a one-time sign-up fee of €2,000, included in the amount on the first invoice. If existing members need to re-sign the “RIPE NCC Standard Service Agreement” (for example, in case of an organisation name change), no sign-up fee will be charged.

Legacy Internet Resource Holders Fees

Legacy Internet resource holders can become members of the RIPE NCC. A pro-rata annual fee of €1,750 will apply and the sign up fee of €2,000 will be waived.

Legacy Internet resource holders can conclude a separate direct agreement with the RIPE NCC. A one time sign-up fee of €2,000 and a pro-rata annual fee of €1,750 will apply.

Invoicing

Invoices are sent according to the invoicing schedule selected by the LIR Account. LIRs can choose to receive their invoices on yearly, half-yearly or quarterly schedule. It is not possible to change the invoicing schedule during the year, changes to the invoicing schedule must be requested before the end of the year (20 December) and will apply as of the following year.

Please note that:

• If a member terminates a LIR account or ends its RIPE NCC membership, that year's service fee for that member's LIR Account(s) must still be paid in full.
• Any resource transfer requests in which LIRs transfer their last IPv4 resources from their LIR Account to a different LIR Account, are only possible when the LIRs transferring the resources have no outstanding invoices and have paid the full annual service fee for the year at issue.

Invoices are sent to the billing contact listed in our records for the LIR Account. The billing contact details can be viewed and updated via the LIR Portal. Copies of invoices may be sent to the registered contacts listed in the LIR Portal.

To make sure the invoices and reminders arrive at the correct email address, it is important to keep the billing contact details up-to-date. This can be done via the LIR Portal or by contacting billing@ripe.net. It is the responsibility of the LIR to inform the RIPE NCC of any changes to the billing contact information.

From 2014, invoices are sent by email, in PDF format, unless LIRs have opted to receive a hard copy by postal mail too. LIRs can set their profile in the LIR Portal to receive a hard copy of the invoices.

Payment Time Frame

Payment is due 30 days from the date of invoice.

After the invoice has been sent, three reminders for this invoice are sent by email in case of non-payment.

• First Reminder (30 days)
  The first reminder is sent by email 30 days after the date of the invoice. The billing contact for the LIR Account receives a copy of the reminder by email. The first reminder has no direct consequence on the LIR's service level.
• Second Reminder (60 days)
  If the RIPE NCC does not receive payment within 60 days of the date of invoice, a second reminder is sent to the LIR by email. At this stage, the RIPE NCC will not approve any Internet number resource requests until the outstanding fee for the LIR Account has been paid.
• Third Reminder (90 days)
  If payment has not reached the RIPE NCC within 90 days of the date of invoice, a third reminder is sent to the billing contact by email. No service will be provided to the LIR Account from this point onwards by the RIPE NCC.
• Closure
  When the LIR fails to make the payment within 120 days, the RIPE NCC starts the process of closing the LIR Account.

LIR Accounts that are closed or are in the process of being closed must pay the outstanding amounts as well as a reopening fee of €2,000 in order to reopen the LIR Account.

Methods of Payment

LIRs can pay their invoices via a bank transfer or by an online payment system. The RIPE NCC uses a trusted third party, Doc Data Payments, to process the online payments.

Below are the different payment options available. Please note that certain payment options are not available in every country.

All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your transaction by selecting your payment method:

• Credit Card
  Select the credit card option to complete payment.

• PayPal
  Select the PayPal option to complete payment.
• Debit Cards
  Please select VISA as your payment method as VISA also processes certain debit card payments. This option is only available for specific debit cards in the following countries:
• Denmark (Dankort);
• France (Carte Bleue);
• Italy (Carta Sr, PostePay and Visa Electron);
• Spain (4B, Euro6000, Servired).
• Maestro
  Select the Maestro option. This option is only available in:
• Austria
• Belgium
• Spain
• the United Kingdom.
• iDeal
  Select iDeal as your payment option. This option is only available in:
• the Netherlands.

Invoices may also be settled directly with RIPE NCC by bank transfer. In case of a bank transfer, please use the payment reference mentioned on the invoice (your “Customer Number” and the invoice number).

Note:

• Payments should be made in euros.
• Online payments should be made against the full invoice amount. It is not possible to make partial payments via the online payment system.
• We cannot accept cheques. Any cheques that we receive will be returned to the member's billing address.
• The member is responsible for ensuring that the payment, in the full amount, is received by the RIPE NCC by the due date. Time time taken by banks to process payment should be taken into account, as well as bank charges.

Payment Status

You can view your LIR Account details and the payment status of your invoices in the LIR Portal. You can also contact billing@ripe.net if you require confirmation that payment has been received.

If you have any questions about your invoice or if you experience trouble using the online payment system, please contact billing@ripe.net