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How do you experience the Internet today? Have you ever encountered a situation where you felt that something bad was being done to you or your network? If you have never had that feeling, then you may have a very good abuse manager!
In the session abuse experts talked about how to run an abuse desk: one of the essential but undervalued roles on the Internet.
We discussed various questions such as: Why is this role so critical? How does it affect network operations? What does it take to run an effective abuse desk? Can you recommend any best practices?
Tobias Knecht, CEO, Abusix
Tobias Knecht is the founder and CEO of Abusix, the world's thought leader in Abuse Reporting and Abuse Management. Tobias is an expert in developing and shaping processes and systems that incorporate rational and effective ways to eliminate network abuse by improving industry collaboration.
Dennis van Drunen, Senior Abuse Specialist, KPN
Dennis van Drunen is a Senior Abuse Specialist at KPN, one of the largest Internet service providers in the Netherlands. After starting in customer service, he has been working for more than 10 years at an abuse desk.