[members-discuss] Registry Services Ticket Response Time

> On 23 Sep 2021, at 08:32, Gert Doering <gert at space.net> wrote:
> 
> On Wed, Sep 22, 2021 at 08:48:13AM +0000, Kurtis Lindqvist wrote:
>> You seem to focus on the easy of the transfer market only but the
>> that is not the NCCs goal, far from it. NCC has other, and in my
>> view much more important objectives they need to fulfil to protect
>> us all. To do this they need to uphold processes that might impact
>> the speed of the transfer market, but I personally think that is a
>> price worth paying for a robust system and community trust. That
>> said, the checks should be streamlined and effective, but not
>> compromise the integrity of the data.
> 
> I totally agree with the requirement for a strong and correct registry.
> 
> Nonetheless, RS response times for really simple things ("I want an IPv6
> network, for an established LIR, no doubts on identity") have also not
> been exactly SLA compliant - "holding up all the easy requests because
> there are concurrent complicated ones" is not making happy customers.
> 
> This comes down to management priorities…

Obviously the SLA should be met, but I deliberately left that out of my comment as I wanted to focus on  not eroding the stringent controls.

- kurtis -

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