[members-discuss] Registry Services Ticket Response Time
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Gert Doering
gert at space.net
Thu Sep 23 09:41:27 CEST 2021
Hi, On Thu, Sep 23, 2021 at 07:35:25AM +0000, Kurtis Lindqvist wrote: > Obviously the SLA should be met, but I deliberately left that out of my comment as I wanted to focus on not eroding the stringent controls. But that was sort of my point - if we have different classes of tickets - I want an IPv6 allocation for my pre-existing LIR - my atlas probe is being reported incorrectly in the LIR portal - I want to transfer this IPv4 /10 which has a less-than-clear history to a less-than-well-known LIR in a faraway region I can easily understand that some of them might take months to solve, but right now *all* of them take way too long to get anywhere. Plus, stupid ticket system ("reply to an already-closed ticket because 'no that atlas thing is *not* fixed' and you get a new ticket, a new ticket handler, and get to start from zero..."). Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard, Michael Emmer Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 833 bytes Desc: not available URL: <https://lists.ripe.net/ripe/mail/archives/members-discuss/attachments/20210923/e6628b80/attachment.sig>
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