[members-discuss] Registry Services Ticket Response Time

Hi,

On Wed, Sep 22, 2021 at 08:48:13AM +0000, Kurtis Lindqvist wrote:
> You seem to focus on the easy of the transfer market only but the
> that is not the NCCs goal, far from it. NCC has other, and in my
> view much more important objectives they need to fulfil to protect
> us all. To do this they need to uphold processes that might impact
> the speed of the transfer market, but I personally think that is a
> price worth paying for a robust system and community trust. That
> said, the checks should be streamlined and effective, but not
> compromise the integrity of the data.

I totally agree with the requirement for a strong and correct registry.

Nonetheless, RS response times for really simple things ("I want an IPv6 
network, for an established LIR, no doubts on identity") have also not 
been exactly SLA compliant - "holding up all the easy requests because
there are concurrent complicated ones" is not making happy customers.

This comes down to management priorities...

Gert Doering
        -- NetMaster
-- 
have you enabled IPv6 on something today...?

SpaceNet AG                      Vorstand: Sebastian v. Bomhard, Michael Emmer
Joseph-Dollinger-Bogen 14        Aufsichtsratsvors.: A. Grundner-Culemann
D-80807 Muenchen                 HRB: 136055 (AG Muenchen)
Tel: +49 (0)89/32356-444         USt-IdNr.: DE813185279
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