[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.
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Arnold
wiegert at telus.net
Sat Mar 14 18:57:11 CET 2015
On 3/13/2015 11:35 PM, andre at ox.co.za wrote: > On Fri, 13 Mar 2015 17:03:25 +0100 > Gert Doering <gert at space.net> wrote: >> On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote: >>> The RIPE policy around the abuse-c attribute requires the presence >>> of an e-mail address, which is asked to be used by subscribers >>> wishing to report abuse incidents. This contact method is resource >>> intensive and Virgin Media would like to propose a change to the >>> policy to remove the requirement for an e-mail address contact >>> field. >>> Virgin Media would like to specify virginmedia.com/netreport (a >>> web-form that feeds an abuse case management system) >>> >> I would not support such a change, at least not without a *well >> defined* format for such web forms. >> On the reporting side of abuse, it is just way too much work to >> figure out how particular ISPs expect to receive abuse reports, >> offloading half the work of abuse handling to the reporter. >> (I report quite a lot of abuse, but I refuse to do anything but >> e-mail, because it is just too much work for me - it's your >> customers, they are giving *you* money, their abuse should not cost >> *me* extra time). >> Gert Doering +5 Arnold > +1 > > Certain types of ISP's wish to reduce their costs of flooding the > Internet. If they can force you to have to jump through their website > hoops, they can make it so challenging and difficult to report their > abuse, that it will become impossible. > > Just to define an acceptable standard for any such web reporting > system would be an immense challenge in itself. > > Email is simply the easiest and most direct way to communicate > and to receive notice of abuse complaints. > > Possibly I may be bold and suggest that virginmedia rather installs > an email ticketing system and allocates resources to managing their > abuse complaints than attempting to propose solutions that > are divisive and non productive. > > my 2c (we have high inflation so 1c just does not cut it any longer...) > > ac > > > >
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