[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.
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Thorsten
tkraft at cyscon.de
Sat Mar 14 08:40:03 CET 2015
> Am 14.03.2015 um 07:35 schrieb andre at ox.co.za: > > On Fri, 13 Mar 2015 17:03:25 +0100 > Gert Doering <gert at space.net> wrote: >> On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote: >>> The RIPE policy around the abuse-c attribute requires the presence >>> of an e-mail address, which is asked to be used by subscribers >>> wishing to report abuse incidents. This contact method is resource >>> intensive and Virgin Media would like to propose a change to the >>> policy to remove the requirement for an e-mail address contact >>> field. >>> Virgin Media would like to specify virginmedia.com/netreport (a >>> web-form that feeds an abuse case management system) I would support an *additional field* for „abuse-webform“ in the abuse-c attributes, to ensure that *manual reports* contain everything what is needed for an ISP to act on, beside the "abuse-mailbox“ for automated (e.g. X-ARF complaints). But not in the fashion that it is getting the „single point of contact“. >> I would not support such a change, at least not without a *well >> defined* format for such web forms. For companies like us, reporting out thousands of abuse-reports (phishing sites, malware complaints, etc.) per day, webforms are making it impossible to report abuse. >> On the reporting side of abuse, it is just way too much work to >> figure out how particular ISPs expect to receive abuse reports, >> offloading half the work of abuse handling to the reporter. >> (I report quite a lot of abuse, but I refuse to do anything but >> e-mail, because it is just too much work for me - it's your >> customers, they are giving *you* money, their abuse should not cost >> *me* extra time). Exactly! Rgds, Thorsten
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