[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.

On Friday 13 March 2015 16.18, Gist, Jonathan wrote:
> Hello,
> 
> The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field.
> 
> 
> Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system) in the abuse attribute to ensure that we are able to properly manage and prioritise abuse complaints.  If we have the web-form listed as the abuse contact we are able to maximise appropriate abuse handling measures to prevent misuse of our network and thereby ensure an optimum experience for all complainants.
> 

Request denied!


It costs money to deal with abuse complains, that is true. But to save some of this
Virgin could do :
- reduce spam and fishing from virgin addresses
- effectivly hunt down and cut off abusing customer.

As regards to cost of running an abusedesk; thats part of the business. If virgin want
to save money, then they should sell the Internet activities and start ( coillecting stamps ?)
Running any form of business requires responsibility. An functioning abusedesk
is one function of an Internet provider.


My 5c

> 
> 
> Is this a view that is help by others?
> 
> 
> 
> Thanks & regards
> 
> 
> 
> Jonathan Gist
> Jonathan Gist  | Engineering Support & IP Address Management
> Virgin Media | Fountain Court, St Mellons, Cardiff, CF3 0FB
> M 07866 722641
> 
> 
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