[atlas] Troubleshooting USB stick issues - reaching out

Hi,

I have replaced the usb sticks on both of my atlas probes. They seem to
eat a stick once a year (SanDisk) I`m unable to recover the stick so it
really seems broken. (input/output error on Ubuntu Notebook as wel)

Greetings,
Raymon




> Hi,
>
> One other solution is to format the USB then plug it back to the
> atlas. It's quicker.
>
> Thank you
> Budiwijaya
>
>
> On Fri, Jul 8, 2016 at 12:54 PM, Vesna Manojlovic <BECHA at ripe.net> wrote:
>> Dear colleagues,
>>
>> recently, some of the third version of RIPE Atlas probes have had an
>> issue
>> with their USB sticks.
>>
>> We're still investigating what may be causing this issue,
>> and in the meantime we have a possible solution, outlined in this RIPE
>> Labs
>> article (and below in the email)
>> https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-probes-usb-sticks
>>
>> These steps might not be a surprise to the users on this list,
>> but on the 4th of July we reached out to almost 5000 hosts of
>> "abandoned"
>> probes, and we see immediate positive results!
>>
>> As you can see from some screenshots I quickly made,
>> number of active probes have increased - from 8883 on 1st July,
>> to 9323 this morning. Allowing for normal fluctuations,
>> this is still a considerable increase -- and we are grateful!
>>
>> Thank you for all the effort that you put into keeping the
>> RIPE Atlas network strong by keeping your probes connected.
>>
>> Kind regards,
>> Vesna (and the RIPE Atlas team)
>>
>> ===
>>
>> Steps to power-cycle probe without USB stick:
>>
>> 1. Unplug the probe from its power source
>> 2. Remove the USB stick from the probe
>> 3. Plug in the probe WITHOUT the USB stick
>> 4. Wait for ten minutes
>> 5. Insert the USB stick
>>
>> After an hour, check SOS-messages & "Status" tab
>>
>> Note: Only on a network with working DHCP.
>> If you have configured probe to use static IP,
>> this setting would be lost if trying the steps.
>>
>> If this didn't help, try using a new, brand-name USB stick that is at
>> least
>> 4GB in size (it does not need any preparation but its contents will be
>> erased so make sure it does not store anything crucial)
>>
>> If the problem is still there, please contact us at atlas at ripe.net
>
>