[atlas] Troubleshooting USB stick issues - reaching out

Hi,

One other solution is to format the USB then plug it back to the
atlas. It's quicker.

Thank you
Budiwijaya


On Fri, Jul 8, 2016 at 12:54 PM, Vesna Manojlovic <BECHA at ripe.net> wrote:
> Dear colleagues,
>
> recently, some of the third version of RIPE Atlas probes have had an issue
> with their USB sticks.
>
> We're still investigating what may be causing this issue,
> and in the meantime we have a possible solution, outlined in this RIPE Labs
> article (and below in the email)
> https://labs.ripe.net/Members/philip_homburg/troubleshooting-ripe-atlas-probes-usb-sticks
>
> These steps might not be a surprise to the users on this list,
> but on the 4th of July we reached out to almost 5000 hosts of "abandoned"
> probes, and we see immediate positive results!
>
> As you can see from some screenshots I quickly made,
> number of active probes have increased - from 8883 on 1st July,
> to 9323 this morning. Allowing for normal fluctuations,
> this is still a considerable increase -- and we are grateful!
>
> Thank you for all the effort that you put into keeping the
> RIPE Atlas network strong by keeping your probes connected.
>
> Kind regards,
> Vesna (and the RIPE Atlas team)
>
> ===
>
> Steps to power-cycle probe without USB stick:
>
> 1. Unplug the probe from its power source
> 2. Remove the USB stick from the probe
> 3. Plug in the probe WITHOUT the USB stick
> 4. Wait for ten minutes
> 5. Insert the USB stick
>
> After an hour, check SOS-messages & "Status" tab
>
> Note: Only on a network with working DHCP.
> If you have configured probe to use static IP,
> this setting would be lost if trying the steps.
>
> If this didn't help, try using a new, brand-name USB stick that is at least
> 4GB in size (it does not need any preparation but its contents will be
> erased so make sure it does not store anything crucial)
>
> If the problem is still there, please contact us at atlas at ripe.net