[atlas] An article/FAQ entry about probe troubleshooting

An issue with having a FAQ for the failing USBs is that people will perform
the procedure when it is not necessary.

I think though that there should still be more debugging info for
connections.

On Monday, January 25, 2016, <sarah.wassermann at student.ulg.ac.be> wrote:

> +1 !
>
> Sarah
>
> ----- Mail original -----
> De: "Ondřej Caletka" <Ondrej.Caletka at cesnet.cz <javascript:;>>
> À: ripe-atlas at ripe.net <javascript:;>
> Envoyé: Lundi 25 Janvier 2016 16:20:50
> Objet: [atlas] An article/FAQ entry about probe troubleshooting
>
> Hi all,
>
> it seems that failing probes are getting more and more to be an issue,
> possibly due to USB flash drive failure. I think it would be nice if
> there was an article / FAQ entry with some official troubleshooting
> procedures, so we could just send a link to anybody complaining about
> non functional probe.
>
> Is there something like this on the roadmap? Perhaps we as the community
> could make something up:
>
>  - how to check whether the port probe is connected to has proper IP and
> DNS parameters and is allowed to establish a SSH session to TCP port 443
> in the Internet (beware of DPI firewalls that allow HTTPS but not SSH
> over 443)
>
>  - how to check the LED status and the SOS list at the probe page (the
> current LED explanation in the FAQ is too techy and even power users
> like me still don't understand all presented states :) )
>
>  - how to diagnose USB flash drive failure, how to force reformatting
> the flash drive and how to replace it with a new one
>
>
> What do you think?
>
> Cheers,
> Ondřej Caletka
> CESNET
>
>
>
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