Ticket handling at the RIPE NCC

It is being modified to show the "age" of your ticket and the age of 
the oldest ticket in the queue. That should give you an estimate of 
expected time till the ticket is handled by a hostmaster.

Joao Damas
RIPE NCC

At 20:45 +0200 5/9/00, Stefan.Gasteiger at Gendorf.de wrote:
>It would be fine if rttquery could also display
>*how long* the wait queue is ("...there are n
>requests to be served before you...").
>
>Would that be possible?
>
>Stefan Gasteiger
>SG5599-RIPE
>I+K Betrieb (zertifiziert nach DIN EN ISO 9001)
>InfraServ Gendorf
>Tel.: +49 8679 7 5599
>Fax: +49 8679 7 39 5599
>Mobiltel.: +49 172 8649205
>E-Mail: Stefan.Gasteiger at gendorf.de
>
>
>>  -----Original Message-----
>>  From: Nurani Nimpuno [mailto:nurani at ripe.net]
>>  Sent: Friday, September 01, 2000 5:34 PM
>>  To: lir-wg at ripe.net; Local Internet Registries in Europe
>>  Subject: Ticket handling at the RIPE NCC
>>
>>
>>  Dear all,
>>
>>  Prior to sending a mail to the lir-wg regarding an on-going request,
>>  I would like to encourage you to check the actual status of your
>>  request. This can be done at the following URL:
>>
>http://www.ripe.net/cgi-bin/rttquery
>
>The wait queue is indeed high and you may have to wait up to two
>weeks before an *initial* response from the hostmasters at the RIPE
>NCC.
>
>However, once your ticket is being processed, you normally get a
>reply within one working day. So if you are waiting for the reply to
>an on-going request for more than a couple of days, it is highly
>possible that the RIPE NCC has responded to your request and is
>waiting for additional information from you before proceeding further
>with the request.
>
>If you have checked the status of your request using the rttquery and
>you have in fact not received notification from the RIPE NCC, please
>do not hesitate to contact us through the <hostmaster at ripe.net>
>mailbox, including the ticket number of your on-going request.
>
>By including the ticket number of your on-going request, you will
>*not* be put at the bottom of the wait queue and can expect a prompt
>reply.
>
>I hope this clarifies how your tickets are handled by the RIPE NCC.
>
>Kind regards,
>
>Nurani Nimpuno
>Registration Services Manager
>RIPE NCC