Ticket handling at the RIPE NCC

It would be fine if rttquery could also display
*how long* the wait queue is ("...there are n 
requests to be served before you...").

Would that be possible?

Stefan Gasteiger
SG5599-RIPE
I+K Betrieb (zertifiziert nach DIN EN ISO 9001)
InfraServ Gendorf		
Tel.: +49 8679 7 5599	
Fax: +49 8679 7 39 5599
Mobiltel.: +49 172 8649205
E-Mail: Stefan.Gasteiger at gendorf.de


> -----Original Message-----
> From: Nurani Nimpuno [mailto:nurani at ripe.net]
> Sent: Friday, September 01, 2000 5:34 PM
> To: lir-wg at ripe.net; Local Internet Registries in Europe
> Subject: Ticket handling at the RIPE NCC
> 
> 
> Dear all,
> 
> Prior to sending a mail to the lir-wg regarding an on-going request, 
> I would like to encourage you to check the actual status of your 
> request. This can be done at the following URL:
> 
http://www.ripe.net/cgi-bin/rttquery

The wait queue is indeed high and you may have to wait up to two 
weeks before an *initial* response from the hostmasters at the RIPE 
NCC.

However, once your ticket is being processed, you normally get a 
reply within one working day. So if you are waiting for the reply to 
an on-going request for more than a couple of days, it is highly 
possible that the RIPE NCC has responded to your request and is 
waiting for additional information from you before proceeding further 
with the request.

If you have checked the status of your request using the rttquery and 
you have in fact not received notification from the RIPE NCC, please 
do not hesitate to contact us through the <hostmaster at ripe.net> 
mailbox, including the ticket number of your on-going request.

By including the ticket number of your on-going request, you will 
*not* be put at the bottom of the wait queue and can expect a prompt 
reply.

I hope this clarifies how your tickets are handled by the RIPE NCC.

Kind regards,

Nurani Nimpuno
Registration Services Manager
RIPE NCC