[bcop] BCOP presentation at RIPE meeting in Warsaw
furry13 at gmail.com
Thu Jun 5 10:40:59 CEST 2014
On Thu, May 22, 2014 at 11:35 AM, Jan Zorz @ go6.si <jan at go6.si> wrote:
>> 4) Code 112 (v4 + broken Ipv6)
>> - can we show the process as a flowchart? if-then-else?
> that's a bit hard one... do we have anybody specialized in flowcharts here?
As soon as we describe the procedure in plain text more clearly, it
would be relatively easy
to add a flowchart (I could do it). IMHO if we could not draw a
flowchart based on the text, it means that
troubleshooting steps are not defined clear enough :)
So let's concentrate on the defining the procedure and then I'll add a
> I think this are all good suggestions. We'll go through them during our
> authosr edit cycle meeting, probably during the IETF meeting in Toronto.
I'd be happy to join.
>> IMHO a section should be added which explains what kind of information
>> should be collected for an escalation. I'd suggest:
>> - Ipv4 and Ipv6 traceroute;
>> - ifconfig output
>> - routing table output
>> - maybe packet capture for the session which is having issues.
> I think this is asking a bit too much to a first level helpdesk employee...
> I don't know...
Packet capture might be tricky as the user machine might not have any
However I believe we could expect even first level support engineer to
be able to run
the well-defined set of commands (such as traceroute, netstat and
ifconfig) - they don't need to
understand the output, just provide it while escalating.
SY, Jen Linkova aka Furry
More information about the BCOP