Use of the test boxes as SLA monitors
- Date: Wed, 12 May 1999 14:37:10 +0200
This is my first mail to the mailing list, so I hope it is a fresh subject.
I would like to start offering some SLA "guarantees" to my customers. These
would basically revolve around ping times to selected locations. The SLA
will not be too tight, but I would hope that I could improve it over time.
(It would be something like 95% of pings to a set of pre-defined locations
having a one-way delay of X, but there would have to be some exclusions.)
My question is, if I install a text box in my network, can I use the
resulting output to "prove" to my customers the performance of my network?
I would have no intention of comparing our results with other providers,
but obviously my customers might! Would this violate the terms of the