[atlas] probe tagged as "Hardware problem suspected"

Hi Christian,

I followed the steps your described in your "tutorials" and my probe now seems to work again. Thanks a lot!

Sarah

----- Mail original -----
De: "Christian Estelmann" <c.estelmann at gmx.net>
À: "sarah wassermann" <sarah.wassermann at student.ulg.ac.be>
Cc: ripe-atlas at ripe.net
Envoyé: Dimanche 24 Janvier 2016 17:52:53
Objet: Re: [atlas] probe tagged as "Hardware problem suspected"

Hi Sarah,

perhaps it is the typical problem and the USB stick is broken (SanDisk 
nano, see [1]). You can replace the usb stick with another one. In [2] I 
have written how to to so in a previous mail. The stick needs a capacity 
of >3 GB (see [3]).

Greetings,
Christian

[1] 
https://www.ripe.net/ripe/mail/archives/ripe-atlas/2016-January/002573.html
[2] 
https://www.ripe.net/ripe/mail/archives/ripe-atlas/2016-January/002562.html
[3] 
https://www.ripe.net/ripe/mail/archives/ripe-atlas/2015-December/002450.html

Am 24.01.2016 um 17:35 schrieb sarah.wassermann at student.ulg.ac.be:
> Hi Christian,
>
> Thanks for the reply.
>
> Indeed, only the first 2 lights are turned on, so according to the table on the FAQ, it would be running from built-in flash, but I don't get what this really means...
>
> Regarding my internet-connection, it is possible that the connection gets disconnected for several minutes a day; I have to check with my ISP!
>
> Best regards,
>
> Sarah
>
> ----- Mail original -----
> De: "Christian Estelmann" <c.estelmann at gmx.net>
> À: "sarah wassermann" <sarah.wassermann at student.ulg.ac.be>
> Cc: ripe-atlas at ripe.net
> Envoyé: Dimanche 24 Janvier 2016 16:04:02
> Objet: Re: [atlas] probe tagged as "Hardware problem suspected"
>
> Hi,
>
> 1) Is the probe dead or are some LEDs on when it is powered?
> Maybe
> https://atlas.ripe.net/about/faq/#what-do-the-lights-on-the-side-of-the-probe-mean
> will help.
>
> 2) What type of internet connection is used? For example in germany it
> is common that your private connections are disconnected every 24 hours.
> Cause of this disconnect the connection of the probes times out and this
> is counted as offline. 4 to 7 minutes offline time per day (counted by
> Atlas) is normal on a common german internet connection.
> (the ISPs don't want that you run your own server at home, so they force
> you to get every 24 hours a new IP-address)
>
> Greetings,
> Christian Estelmann
>
> Am 24.01.2016 um 14:37 schrieb sarah.wassermann at student.ulg.ac.be:
>> Hi,
>>
>> My probe (probeID: 24102) got tagged as "Hardware problem suspected" 2 weeks ago (and has also been disconnected since 2 weeks) and I am unable to bring it back to life again... (I am not an expert regarding hardware problems, so I will not be able to address the issue; restarting the router and plugging it out/back in didn't help). This probe behaved a bit strangely since the beginning: it disconnected itself for a few minutes per day without any reason, but I didn't pay much attention to that.
>>
>> Unfortunately, I need credits to conduct my research. Is it possible to order a new probe and to send this probe to RIPE? Maybe they can fix the problem and send the probe to someone who is interested in hosting a one?
>>
>> Thanks!
>>
>> Sarah Wassermann
>>