[atlas] Current crediting issues
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Robert Kisteleki
robert at ripe.net
Wed Aug 13 20:45:56 CEST 2014
On 2014.08.13. 15:09, Robert Kisteleki wrote: > Dear All, > > We have reports of the Atlas billing process doing strange things at the > moment. We're investigating these and will get back to you with more > information. > > Regards, > Robert Update: we can confirm that there was an overcharging issue this afternoon. For many measurements the system billed (way) more than it should have and as a consequence some measurements have been stopped. We believe we've compensated for these losses -- but if you believe you have been overcharged and this was not corrected, then please let us know at the usual service address: atlas at ripe.net We'll look into restarting the billing procedure as well as the automatically stopped measurements tomorrow. Apologies for the inconvenience this may have caused. Regards, Robert
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