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<p>Dear Lia,</p>
<p>It is somehow surprising to me that an important organization
like RIPE does not run its own mailing service and replies on
commercial providers instead, while it is fairly easy to start and
maintain such a service with the current infrastructure and
[somehow] huge technical staff currently working at RIPE.</p>
<p>I think and I guess folks here will agree with me that we will be
more than happy to assist you in that department, if workforce is
still an issue.</p>
<p>I also believe that your big lists may need some housekeeping of
failed addresses and to summarize notifications and reduce
unnecessary ones. As an example, I personally get more birthday
greetings for the probes than ambassador reports each year.<br>
</p>
<p>About the am. reports, they were very helpful as we usually do
not find the time to regularly check things out from our panels.</p>
<p>Btw, so many probes have permanently failed beyond repair, and
some hosts have vanished along with their probes whose
e-mails/contacts are also dead. We can't get our stats right if we
can't disable or get rid of those lost probes in our panels, say,
after 5 years or so.</p>
<p></p>
<pre class="moz-signature" cols="72">Regards,
M.</pre>
<div class="moz-cite-prefix">On 7/4/2024 4:53 PM, Joe Abley wrote:<br>
</div>
<blockquote type="cite"
cite="mid:60FED44B-CB58-4CEC-8C23-2A0CB5C13F66@strandkip.nl">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">I was going to ask actually whether there was news
about getting new probes to distribute.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">The probe in my own home network actually didn't
survive the move last year from Canada to the Netherlands. I
imagine Amsterdam is not a place where Atlas particularly needs
more coverage but if anybody in town happens to have a working
probe that needs a home, do let me know.</div>
<div dir="ltr"><br>
<blockquote type="cite">On 4 Jul 2024, at 14:15, Johan Bogg
<a class="moz-txt-link-rfc2396E" href="mailto:johan@bogg.nu"><johan@bogg.nu></a> wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">Well I like the monthly report, it makes me
feel inadequate and a bit terrible seeing my first batch of
probes all are dead now 10 years later and I can't seem to
get another batch to hand out...</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 4 Jul 2024 at
14:47, Lia Hestina <<a href="mailto:lhestina@ripe.net"
moz-do-not-send="true" class="moz-txt-link-freetext">lhestina@ripe.net</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote"
style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr"><span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">Dear
Chris,</span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px"> </span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">Thanks
for your email. The last report we sent out was on
March 1. Since then, we paused sending the monthly
report as we prepared to adhere with the new
requirements for bulk email senders. We posted a RIPE
Labs article with information about this topic:</span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<a rel="noopener noreferrer"
href="https://labs.ripe.net/author/fergalc/enhancing-email-delivery-at-the-ripe-ncc/"
style="font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">https://labs.ripe.net/author/fergalc/enhancing-email-delivery-at-the-ripe-ncc/</a><span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">to</span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px"> </span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">We
are also still looking for feedback from ambassadors
on whether the report is useful or should be
discontinued. Once we receive enough input, we will
use it to help us form a more effective and non-spammy
report. </span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px"> </span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">Many
thanks for your insightful input and for letting us
know you still want to receive the report.</span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px"> </span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">Kind
regards,</span><br
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">
<span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">Lia
Hestina</span><br>
<div><span
style="color:rgb(43,46,47);font-family:"Lucida Grande",Verdana,Arial,sans-serif;font-size:12px">RIPE
NCC</span></div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 3 Jul 2024 at
13:41, Chris Carini <<a
href="mailto:chris@chriscarini.com" target="_blank"
moz-do-not-send="true" class="moz-txt-link-freetext">chris@chriscarini.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote"
style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">I, too, have not received a monthly
Ambassador Report email since January of this year -
I had assumed it was stopped for some reason. I'd
like to receive them again, if possible. Given there
are a handful of folks chiming in here stating they
have not received emails, it makes me wonder if
there was some issue when migrating to "the new
system that activates the reports" you mentioned -
perhaps something for the RIPE team to investigate?
I'd personally like to start receiving these once
again.
<div><br>
</div>
<div>Q1: 1. Do you find the monthly ambassador
report useful in its current format?</div>
<div>A1: (answering based on the last report I
received, Jan of this year) Yes, slightly. I wish
the report was formatted more nicely - I'm a
visual person, and the report being completely
unformatted text makes it much more difficult to
process & digest.</div>
<div><br>
Q2: 2. Are there specific parts of the report you
find particularly helpful or relevant?<br>
</div>
<div>A2: I find the following helpful; (a) total
number of probes I've received, (b) connection
rate, (c) newly connected probes, if any, (d)
total connected probes, (e) historical ambassador
credits, (f) which events were attended, (g) which
probes are disconnected. I find the following
unhelpful; (A) the length of the reminder to tell
probe hosts "You might want to remind your hosts
who have not plugged in their probes or whose
probes are disconnected and advise them on what
steps to take to fix each issue here:
<link>" (suggestion: "You might want to
remind your hosts with disconnected probes what
steps to take: <link>"), (B) the
troubleshooting link that follows could have many
more entries, IMO, (C) "You have no probes with
known USB issues" - great, but its not useful to
me then, so omit it. I'd only want to know if I
have any that do have known issues, but otherwise
omit this please, (D) no mention of what to do now
that an ambassador has distributed all the probes
they were given (there used to be a mention of
what to do, but that seems to have gone away; is
that intentional because RIPE no longer wants the
Atlas network to grow? Is it because there is no
longer hardware available? Is it because RIPE
would prefer hosts use VMs instead? Is it just
something that was accidentally removed?) (E) a
second reminder, just above the 'probes that are
disconnected', that states "You have no ambassador
probes that are experiencing USB stick issues".</div>
<div><br>
</div>
<div>I also agree with Gavin, an "exception report"
of sorts would be handy to have, too, depending on
what information it provided, and how actionable
it would be for ambassadors. More specifically,
I'd like to get an "exception report" that
contains (1) which probes were disconnected for a
longer period of time (once they have been
disconnected for longer than say 6 months), and
(2) what I can do about them. For (2), I'd want
there to be something actionable, and a way for me
to 'dismiss / ignore' this probe in future
"exception reports". For example, I gave a probe
to a colleague years ago whose house burnt down,
they are ok, however their probe is long gone - I
don't want / need reminders about this probe ever
again, as it no longer exists. If this was the
only probe that would show up in the "exception
report", I'd want a way to acknowledge "yes, I'm
aware or I know something is wrong. please do not
notify me of this probe being an 'exception'
again."</div>
<div><br>
</div>
<div>Best,</div>
<div>Chris</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Jul 2,
2024 at 3:00 AM <<a
href="mailto:ripe-atlas-ambassadors-request@ripe.net" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">ripe-atlas-ambassadors-request@ripe.net</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote"
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Today's Topics:<br>
<br>
1. Re: Ambassador Monthly Report (Gavin
Tweedie)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Tue, 2 Jul 2024 17:48:56 +0800<br>
From: Gavin Tweedie <<a
href="mailto:gav@narx.net" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">gav@narx.net</a>><br>
To: <a
href="mailto:ripe-atlas-ambassadors@ripe.net"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">ripe-atlas-ambassadors@ripe.net</a><br>
Subject: Re: [RIPE Atlas Ambassadors] Ambassador
Monthly Report<br>
Message-ID: <<a
href="mailto:1ebe91b0-8a20-4284-8dbd-e0f61e25bf2d@narx.net"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">1ebe91b0-8a20-4284-8dbd-e0f61e25bf2d@narx.net</a>><br>
Content-Type: text/plain; charset="utf-8";
Format="flowed"<br>
<br>
Hey Lia,<br>
<br>
I haven't had an ambassador report since March
FYI.<br>
I'll own up that I don't read them. I'd be happy
to swap it for an <br>
exception report - what changed this week/month..
did a probe go offline <br>
and not come back?<br>
<br>
The ones that went dead years ago, are probably
long lost and not much <br>
can be done about, but as soon as one goes offline
for a few days/week - <br>
that'd be handy. A likely a lower aggregate email
volume.<br>
<br>
<br>
Gavin<br>
<br>
<br>
On 2/7/2024 4:22 pm, Lia Hestina wrote:<br>
> Hello Joe,<br>
><br>
> The report was sent monthly to the email
address that the ambassador uses.<br>
> It contains the following information:<br>
> - News and update<br>
> - Statistics about probe distribution<br>
> - Connection rate of the distributed probes<br>
> - Credits<br>
> - Events you will be attending - when you tag
yourself here: <br>
> <a
href="https://atlas.ripe.net/get-involved/community/#!conferences"
rel="noreferrer" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">https://atlas.ripe.net/get-involved/community/#!conferences</a><br>
><br>
> Regards,<br>
> Lia Hestina<br>
> p.s. It seems like your email was not
connected to the (then) new <br>
> system that activates the report.<br>
><br>
> On Tue, 2 Jul 2024 at 09:10, Joe Abley <<a
href="mailto:jabley@strandkip.nl"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">jabley@strandkip.nl</a>>
wrote:<br>
><br>
> Hi Lia,<br>
><br>
> I have never seen a monthly ambassador
report. I guess it's not<br>
> sent to this list, since the archives
don't reveal any examples of<br>
> it arriving here. Where is it sent?<br>
><br>
><br>
> Joe<br>
><br>
>> On 2 Jul 2024, at 08:15, Lia Hestina
<<a href="mailto:lhestina@ripe.net"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">lhestina@ripe.net</a>>
wrote:<br>
>><br>
>> ?<br>
>> Dear all,<br>
>><br>
>> You may have heard about the new
requirements for bulk email<br>
>> senders based on changes made by
large email providers like<br>
>> Google, Microsoft and Yahoo, which we
wrote about on RIPE Labs<br>
>> [1]. Following these changes, we are
reviewing the emails that we<br>
>> send out from RIPE Atlas. We want our
emails to be helpful and<br>
>> contribute to your work.<br>
>><br>
>> Our monthly ambassador report
provides an update on the status of<br>
>> the probes in your account and other
news. We would like hear:<br>
>><br>
>> 1. Do you find the monthly
ambassador report useful in its<br>
>> current format?<br>
>> 2. Are there specific parts of the
report you find particularly<br>
>> helpful or relevant?<br>
>><br>
>><br>
>> Your answers will help us work out
how to best share this<br>
>> information with you, whether in a
monthly update or another<br>
>> format. If you have any questions,
please let us know.<br>
>><br>
>> Kind regards,<br>
>> Lia Hestina<br>
>><br>
>> [1]<br>
>> <a
href="https://labs.ripe.net/author/fergalc/enhancing-email-delivery-at-the-ripe-ncc/"
rel="noreferrer" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">https://labs.ripe.net/author/fergalc/enhancing-email-delivery-at-the-ripe-ncc/</a><br>
>>
_______________________________________________<br>
>> RIPE-Atlas-Ambassadors mailing list<br>
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target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">RIPE-Atlas-Ambassadors@ripe.net</a><br>
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href="https://mailman.ripe.net/"
rel="noreferrer" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">https://mailman.ripe.net/</a><br>
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