[ncc-services-wg] New functionality for managing support tickets

Hi,

On Tue, Apr 12, 2022 at 05:00:00PM +0200, Mike Marchal via ncc-services-wg wrote:
> Dear NCC Services Workgroup,
> 
> A suggestion of a feature, 
> a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by default, created by any of the LIR users"
> or adding an additional cc afterwards the ticket was made by another LIR user.

This would be useful indeed.

Plus, being able to trim the CC: list of a given ticket - sometimes 
one of our ticket systems ends up on the CC: list of a RIPE ticket, and
this is always a major hassle (since the NCC ticket system does not
keep our tag line in the subject, every mail ends up opening a *new*
ticket here...).

Being able to add a custom tag line to the mail subject: would be even 
better ("[Space.NET #2022...]") to keep internal and external tickets
synchronized.

Gert Doering
        -- NetMaster
-- 
have you enabled IPv6 on something today...?

SpaceNet AG                      Vorstand: Sebastian v. Bomhard, Michael Emmer
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