[ncc-services-wg] LIR Portal Downtime: Incident Report

Dear Colleagues,

LIR Portal service has now been restored. The LIR Portal, along with
several other RIPE NCC online services, was unavailable from 06:30 -
08:30 (UTC), 9 September 2009.

The outage was caused by a faulty switch. We have performed emergency
patching to fix the problem for now. A replacement switch will be
installed this afternoon between 15:00 - 16:00 (UTC). A five-minute
interruption to service is expected when we make this change.

We apologise for the inconvience this may have caused for you. We are
currently working on a project to migrate the LIR Portal to a new
architecture, with improved redundancy, which, when implemented, will
reduce the likelihood of such events.

Regards,

Tim Bruijnzeels

LIR Portal Service Manager
RIPE NCC