[ncc-services-wg] RIPE NCC Service Interruption on 29 December

Dear Colleagues,

[We are sorry for any duplicate mails you might receive]

Early this morning we experienced a hardware failure with our network
equipment at our office, between 02:45 and 06:10 UTC.
Affected services were:
- internal maildelivery to our ticketing systems were delayed
- RIS website was unreachable
- TTM online plots generation was not possible

Our investigation has shown that the problem was a faulty interfacecard
on one of our core switches.
The immediate fix was to repatch affected servers onto another
interfacecard.
The long term solution is that we will replace this switch.

We apologise for any disruption or delay this may have caused.
If you have any further questions about this matter, please send an
e-mail to ops at localhost.


Kind regards

	Gerard Leurs,
	RIPE NCC