[ncc-services-wg] RIPE NCC New Activities for 2005

At 11:14 AM 12-07-04 +0200, Axel Pawlik wrote:

I'd like to applaud RIPE NCC for this report and for the follow-up reports 
we will receive.


>Please find attached a list of new RIPE NCC activities scheduled
>for 2005 and activities that represent a significant change in resource
>allotment from 2004.

In all sections, can you indicate if the cost includes all components such 
as manpower, hardware, software, etc.?




>1) RIPE NCC Member Service Desk
>
>Feedback received from RIPE NCC Members has revealed a need to
>consolidate the communication channels members can use to contact
>the RIPE NCC. To achieve this, the RIPE NCC will create the
>RIPE NCC Member Service Desk, a convenient single point of contact
>that will be available through direct email and phone contact.
>Email will remain the primary means of communication.
>
>The aim of the RIPE NCC Member Service Desk is to improve the ease
>and efficiency with which members can interact with the RIPE NCC.
>The desk will cover Internet number resource requests and related
>issues involving RIPE NCC Hostmaster, RIPE Database and RIPE NCC
>billing queries. This will be in addition to the regular service
>requests handled by the RIPE NCC Hostmasters and RIPE DBM.
>
>The possibility of contacting the RIPE NCC Member Service Desk by
>both PSTN and IP(VOIP) will be investigated and prepared.
>
>Dependent on feedback from RIPE NCC Members, the scope of the
>RIPE NCC Member Service Desk may be expanded in the long term.

If today RIPE NCC members contact either a Hostmaster or the RIPE DBM or 
some other person, either via email or phone, won't the level of tickets be 
reduced for those staff?  I ask since it would appear to me that existing 
staff can be merely reassigned to handle this new function with 2-3 PCs, 
and therefore I don't understand why the financial impact should be 
significant.


>Financial Impact: Significant (200 - 400 kEUR)
>
>
>2) Further Deployment of Mirror Instances of the K-root Nameserver
>
>The RIPE NCC will continue to deploy mirror instances of the
>K-root nameserver. This will further improve the distribution,
>redundancy and performance of this crucial service as well as
>its resilience against Denial of Service (DoS) attacks. In 2005
>the RIPE NCC will continue deployment of local nodes in the
>RIPE NCC service region, which will be done on a cost recovery basis.
>The RIPE NCC will also deploy several (2-3) global nodes in
>North America and Asia-Pacific. Most of the costs of global node
>deployment will be covered by the RIPE NCC.

Why does K root have to pay for this if F root does it all for free:
http://www.isc.org/index.pl?/ops/f-root/sites.php


>Financial Impact: Significant (200 - 400 kEUR)
>
>
>3) Improving Data Integrity
>
>In 2005 the RIPE NCC will focus efforts on improving the accuracy,
>integrity and consistency of data related to Internet number resources.
>Mechanisms will be established to ensure higher quality data in the
>long term, decreasing discrepancies and incorrect contact details and
>thus increasing the speed at which requests and disputes can be
>resolved. The improved integrity of data will benefit the Internet
>community by increasing the reliability of using registration data
>in the daily operations of LIRs and ISPs.

Excellent!  Money well spent - even double the amount.


>Financial Impact: Moderate (100 - 200 kEUR)
>
>
>4) Developing New Training Methods
>
>To adapt the training offered by the RIPE NCC to the differing
>needs of the audience, new training methods will be developed,
>particularly focusing on online training.
>
>The intention is to reach a broader audience, particularly those
>who are unable to attend RIPE NCC training courses due to geographical,
>financial, scheduling or other constraints. Offering more accessible
>training will help members to send better-prepared requests to the
>RIPE NCC Hostmasters. This aims to ensure a more timely completion of
>allocation requests.
>
>In addition, the RIPE NCC will develop new forms of training to
>specifically target non-traditional audiences such as journalists,
>politicians and administrators. This is a logical progression of the
>RIPE NCC's outreach efforts developed over previous years. The aim is
>to encourage well-informed decisions and to win continued support for
>the existing RIR framework.

Ok.


>Financial Impact: Small (50 - 100 kEUR)
>
>
>5) Membership Survey
>
>The RIPE NCC will commission an independent member and stakeholder
>survey, similar to the survey conducted by KPMG in 2002. Based on
>the results of this survey and in close interaction with the members
>and stakeholders, the RIPE NCC will continue to improve its operational
>quality and organisational structure.

Ok.


>Financial Impact: Small (50 - 100 kEUR)
>
>
>6) Cross Registry Information Service Protocol (CRISP)
>
>Responding to requests from the community for a standard, uniform
>global view of Internet Number Resources, the RIPE NCC will continue to
>participate in the IETF process to develop the Cross Registry Information
>Service Protocol. In 2005, the RIPE NCC will provide server implementation
>and client tools, while co-ordinating with other server operators,
>client tool authors, and service providers to encourage use.

Ok.


>Financial Impact: Small (50 - 100 kEUR)
>
>
>7) Deployment of Anti-SPAM Measures and SPAM Abuse Policies
>
>The RIPE NCC will deploy technical facilities to minimise the effect
>of SPAM and SPAM abuse towards the RIPE NCC and the mailing lists
>it provides for members and the RIPE community.

Ok.

Now if we can see such a report for existing services, our lives will be 
complete :-)

-Hank


>Financial Impact: Fractional (0 - 50 kEUR)
>
>--- end