[ncc-announce] [news] New functionality for managing support tickets

Dear colleagues,

We are pleased to announce that we have recently deployed new 
functionality for managing your support tickets in the LIR Portal.

You can access this area of the LIR Portal via:
https://my.ripe.net/#/tickets

Following feedback from the community in 2021, we have expanded the 
scope of tickets visible to include tickets that have recently been 
closed. We have added additional details including, but not limited to, 
the status of a ticket, the ticket history, and an indication of when 
there was last activity on a ticket. You can read the following RIPE 
Labs article for more detailed information:
https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/

We are keen to hear what you think about these improvements. Let us know 
below the article on RIPE Labs or on the RIPE NCC Membership discussion 
list at members-discuss [at] ripe [dot] net.

The new functionality will be included in our quarterly usability 
testing of the LIR Portal and, if there is sufficient interest, we will 
schedule an Open House event to continue the conversation.

Kind regards,
Matt Parker

Business Analyst
RIPE Network Coordination Centre