[ncc-announce] [service] Document Management at the RIPE NCC

Dear colleagues,

The RIPE NCC will move to a new cloud-based ticketing system, Zendesk,
in the coming weeks. The data centres for this system are located in the
EU and are fully ISO 27001 compliant. More information is available in
the RIPE Labs article on the new ticketing system:
https://labs.ripe.net/Members/AlexBand/ticketing-and-document-management-at-the-ripe-ncc

As part of the transition process, and to ensure security for you and
your private information, we will change the way we receive and manage
documentation from next week.

Members often send us sensitive and confidential documents that they
would not want uploaded to the cloud. We will ensure that these are
stored only on dedicated RIPE NCC servers.

All requests to the RIPE NCC that require sending documentation are
already submitted through my.ripe.net - so there is no change here. If
you need to add further documentation to a request, you will be able to
do this using the enhanced 'My Tickets' functionality that will be
available to registered LIR account holders.

If you have any questions, please let me know.

Best regards,

Matt Parker
RIPE NCC