[ncc-announce] Update: Reverse DNS Services Outage

Dear colleagues,

The correct email address to contact us is dns-help at ripe.net.

Kind regards,

Romeo

> Dear colleagues,
>
> We'd like to update you on the reverse DNS service outage situation.
>
> As of 10:45 UTC on Thursday, 14 June 2012, all reverse DNS zones we 
> publish and that are not on the list below are correct and reflect the 
> state of 13:30 UTC yesterday, 13 June. If you continue to see problems 
> after this time, please contactdns-help at ripe.net  with details of what 
> responses you are getting. Please consider (negative) caching TTLs and 
> restart your caching servers if possible.
>
> We've posted this update online at:
> https://www.ripe.net/internet-coordination/news/announcements/update-14-june-11-22-utc-reverse-dns-services-outage 
>
>
> ===============
> Outage Details
> ===============
>
> We know that some zones not mentioned in the list of the previous 
> update (20:45 UTC, 13 June) were not correctly propagated to some 
> authoritative servers after the roll-back last night. We do not know 
> the extent of this at the present time. However we are sure that as of 
> 10:45 UTC today all authoritative servers answer correctly with the 
> state of 13:30 UTC 13 June for all zones but the few on the list in 
> the previous update.
>
> We are working hard to restore the zones listed. We are busy adding 
> all the updates since 13:30 UTC 13 June to all zones. We will report 
> on how this work is progressing.
>
> The zones known to be still affected are:
>
> 0.4.1.0.0.2.ip6.arpa
> 185.in-addr.arpa
> 4.1.1.0.0.2.ip6.arpa
> 5.1.0.0.2.ip6.arpa
> 6.1.1.0.0.2.ip6.arpa
> 7.0.1.0.0.2.ip6.arpa
> 7.1.1.0.0.2.ip6.arpa
> 7.4.1.0.0.2.ip6.arpa
> 8.0.1.0.0.2.ip6.arpa
> a.0.1.0.0.2.ip6.arpa
> a.1.1.0.0.2.ip6.arpa
> a.4.1.0.0.2.ip6.arpa
> b.0.1.0.0.2.ip6.arpa
> b.1.1.0.0.2.ip6.arpa
> b.4.1.0.0.2.ip6.arpa
>
> We will publish a full report once we've restored all the zones and 
> have had sufficient time to fully analyse what went wrong.
>
> We have been working hard over the past 18 hours to resolve this 
> problem and we apologise for the considerable inconvenience.
>
> Kind regards,
>
> Romeo Zwart
> GII Services Manager
> RIPE NCC
>
>
>
>