<html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body bgcolor="#FFFFFF" text="#000000"> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> Dear colleagues, We are proud to announce the launch of the RIPE NCC Technical Emergency Hotline: <a class="moz-txt-link-freetext" href="https://www.ripe.net/contact/technical-emergency-hotline">https://www.ripe.net/contact/technical-emergency-hotline</a> RIPE NCC members told us that they needed to reach us 24/7 in emergency situations following the reverse DNS outage in June 2012. Our members asked and we listened. The RIPE NCC Technical Emergency Hotline is: +31 (0) 20 626 3571 During office hours [Monday-Friday, 09:00-17:00 (UTC+1)], any calls to the hotline will be redirected to the RIPE NCC front office. Outside of office hours, the number will redirect to a reputable third-party company trained to evaluate the calls and pass on the details of a legitimate report immediately to the appropriate RIPE NCC 24/7 team. As this is a new service, we will be watching it closely over the next few months so that we can evaluate it and make any adjustments to the service if needed. We will report our findings back to RIPE NCC members. Kind regards, Jochem de Ruig RIPE NCC </body> </html>