[members-discuss] Opt-out from "How did we do ?" survey after a support request at RIPE NCC

Concurred, I find these annoying at best and see little use in them.

On Tue, 28 Mar 2023 at 21:44, Clement Cavadore <ccavadore at vedege.net> wrote:

> Dear RIPE NCC,
>
> I would like to see you implement an opt out regarding the survey email
> after each NCC ticket closure.
>
> I think I am not the only one to be tired having to rate basically
> *ANY* customer service interaction I have to deal with: That kind of
> survey is, in my humble opinion, a poor way to give metrics to customer
> support's staff management, and even worse: You tend not to answer when
> the reply could be "it's fine, thanks", and to answer (and give bad
> feedback) when it was bad.
>
> Could you find any alternate methods (such as maybe an optionnal
> satisfaction survey prior each GM, for example) rather than this kind
> of survey ?
>
> Thanks !
>
> --
> Clément Cavadore
>
>
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