[members-discuss] billing problem on multiple lir accounts.

Hello,

Any case I hope that a lot of members read. Unfortunately mailing lists
are not the best way for discussions but we have to follow it because of
no choice.

I've heard a lot of voices was just about IPv4 stuff. But I am talking
about bugs in billing and bad algorithms.

For those who think just in "v4" reality I am ready to give another
fresh example about IPv6.

Example:
It was request form my LIR to make transfer of v6 range at the end of
2018. As far as everybody knows IPv6 and 32bit ASNs doesn't have any
limitation for transfers (!). RIPE NCC was glad to get ticket for
processing and billing department suggested to issue extra invoices for
~6kEUR to make this transfer happen because of bad rules inside the
billing department. Here we can see how RIPE NCC stepped on their own tail.

What I can see here? RIPE NCC cry that they have a lot of extra work
with invoicing and they cancel billing per 3 month. But this example
shows how they make useless work by themselves. Of course there is no
any economical reason to pay extra invoices to RIPE NCC and it was
better to wait 2 extra weeks till 2019 and let this transfer happen. But
RIPE NCC stuff spend there time on request.

Here I show that RIPE NCC is not optimal and it's too bureaucratic. I am
talking here about useless issues that RIPE NCC invented by themselves.

I want and I suggest to improve RIPE NCC to make there work easier and
make members feel more comfortable.

I don't understand people who are not agree that RIPE NCC should fix
issues. Ideas I suggest do no harm anyone. They give clear and correct
and easy way for RIPE NCC to bill members and members get clear and
understandable billing.

RIPE NCC has 20,693 right now. This amount of customers is very small
for IT company. RIPE NCC doest do any extra services for customers, they
just keep database. I don't see any problem to make pdf/website invoices
for companies and program clear and suitable way for payments.
I don't understand why RIPE NCC spend so much human resources (and let a
lot of human mistakes!) for billing services.


Happy New 2019 Year everybody!

Juri



On 07.01.2019 10:45, Sebastian Wiesinger wrote:
> * CloudHost <nikoladavv at yandex.ru> [2018-12-27 13:13]:
>>    This question discussed earlier, 2 - 3 weeks ago. However nobody did
>>    support it until they didn't have the same situation. I hope the NCC
>>    will notice that there are many members, who don't agree with the
>>    current charging scheme, and will discuss it on the next General
>>    Meeting from 20-24 May 2019.
> 
> I don't see many members complaining.
> 
> Regards
> 
> Sebastian
> 
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-- 
Juri
+7 (499) 346-76-29