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[members-discuss] RIPE NCC Ticketsystem suggestion
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Dominic Schallert
ds at schallert.com
Fri Dec 6 00:59:56 CET 2019
Hello List, after the migration from RTT to Zendesk some while ago, it seems it is still not yet possible for members/LIRs to view previous tickets and a particular ticket's message history. Why? - AFAIK Zendesk provides widgets which could be integrated into my.ripe.net <http://my.ripe.net/> aka. the LIR portal. - Another possibility might be SSO-based auth and customer frontend access to ripencc.zendesk.com <http://ripencc.zendesk.com/>. Just my five cents. Mit besten Grüßen Kind Regards Dominic Schallert, BA schallert.com e.U. | Hauptstr. 35b, 6800 Feldkirch, Austria UID: ATU66209211 | FN: 440372g | Gerichtsstand: LG Feldkirch Tel.: +43 5522 26500 | Fax: +43 5522 26500-100 www.schallert.com <http://www.schallert.com/> | office at schallert.com <mailto:office at schallert.com> -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.ripe.net/ripe/mail/archives/members-discuss/attachments/20191206/5da90663/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: logo_email.png Type: image/png Size: 2753 bytes Desc: not available URL: <https://www.ripe.net/ripe/mail/archives/members-discuss/attachments/20191206/5da90663/attachment.png>
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