[members-discuss] RIPE NCC LIR Ticketsystem

Hello all,

I guess we have now enough feedback from ticket system user to end "discussion" and await response from someone who is responsible for implementation of RIPE ticket system. Is not be? 
BTW. To tell the trust - i don't know who is responsible :) 

What i can resume, what should be implemented as fast is possible:

1) History of tickets include all attachments
2) Response to tickets need to be saved even if user response trough web and email.

Regards
Azer 

----- Исходное сообщение -----
От: "Russell J LeBar" <Russell.J.LeBar at ehi.com>
Кому: "Sebastian Wiesinger" <sebastian.wiesinger at noris.net>, members-discuss at ripe.net
Отправлено: Среда, 3 Апрель 2019 г 14:58:45
Тема: Re: [members-discuss] RIPE NCC LIR Ticketsystem

Agree, the new system is terrible.  -- Russ

-----Original Message-----
From: members-discuss <members-discuss-bounces at ripe.net> On Behalf Of Sebastian Wiesinger
Sent: Wednesday, April 3, 2019 04:33
To: members-discuss at ripe.net
Subject: [members-discuss] RIPE NCC LIR Ticketsystem

Hello,

I'm currently communicating with the RIPE NCC and I'm learning that I really and passionately dislike the new ticket system.

There is no way to see a coherent and complete history of my ticket.
The LIR web portal has no way to see the ticket history, you can only upload documents to it. You cannot comment on the ticket (which would be useless anyway as you see no context).

Also apparently sending documents as attachment by mail is not possible anymore. So I'm forced to use email to update the ticket while I'm unable to see any status or history for my ticket. On the other hand I'm forced to use the website to upload documents to the ticket and I can't even see which documents are already uploaded.

Please, this is a really bad user experience. Is this going to be improved?

Regards

Sebastian

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