[members-discuss] RIPE NCC LIR Ticketsystem

Hi,

That sounds like a GDPR issue and somebody will probably be in a bit of trouble...

Kind regards,
Mike


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From: members-discuss <members-discuss-bounces at ripe.net> On Behalf Of Elvis Daniel Velea
Sent: 03 April 2019 10:27
To: members-discuss at ripe.net
Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem


Hi,
On 4/3/19 01:52, Gert Doering wrote:

Hi,



On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:

On 03/04/2019 10:37, Gert Doering wrote:

I can only second this - the new ticket system is a true masterpiece

in coming up with a more complicated way to communicate with the NCC

than with any other system out there.



https://developer.zendesk.com/rest_api/docs/support/tickets



Looking at the documentation. A functionality to view your own tickets

in the LIR portal can be (and should be) implemented. Will be really

helpful to all members. Should the NCC choose to put this feature on the

roadmap for future implementation.



This is still missing the point.  Having a ticket system that requires

two different paths to handle a ticket ("add a text" can only done by

mail, "add an attachment" can only be done by web UI) is a spawn from

second or third layer of hell.  Adding a read-only view to the web will

make it marginally better, but still totally broken usability.



So whoever designed this and pay for it must really hate the intended users.

to add to the misery... if you do use e-mail and send a document by e-mail (let's say a copy of a passport), that document is then stored on a third-party's servers and available to anyone crawling the web (or who has received a copy of the ack. mail)

I've raised this problem for about a year now (or more) and seems the NCC is just ignoring it.

/elvis





Gert Doering

        -- NetMaster



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