[members-discuss] Email issues with RIPE NCC for new LIRs

Hello 1 :)

RIPE NCC staff is right. Strange to see name like 1 at xxx. Who is this?
Create alias for you short email by recommendations and continue work on ticket.

On Tue, 7 Nov 2017 16:26:52 +0300
Staff <hostmaster at ntx.ru> wrote:

> Dear all!
> 
> I would like to bring one new issue with RIPE NCC to public.
> 
> This situation mostly rely on new members and new LIRs. RIPE NCC started
> to censor email names and filter them as much as they want. And that
> also depends from RIPE NCC staff that take a ticket.
> 
> This makes delays in ticket processing because we spend about 1-2 weeks
> already for new company LIRs because RIPE NCC staff refuse to continue
> until they see the email name they like and we have to create email by
> email so they like it
> 
> I found this completely inconvenient, useful and unfriendly.
> This situation should be changed. Last months RIPE NCC changed a lot of
> things in the usual work and become harder to do simplest things with
> RIPE NCC staff.
> 
> Currently RIPE stopped to accept my personal email that I use for almost
> 10 years. This email contains from one symbol in it's name.
> 
> Please see some examples
> 
> -------
> In order for our Registration Department to be able to process resources
> requests, LIRs must first have a personal SSO account. Generic role SSO
> accounts such as info at ripe.net etc. cannot be accepted. We require a
> personal SSO account such as: Johnsmith at ripe.net for example.
> 
> The email provided 1 at ntx.ru cannot be accepted.
> ...
> Nicole Castaibert (RIPE NCC Support)
> ---------
> 
> All nicknames, short names, names of the company in email also not
> accepted by RIPE NCC anymore. So we have to create new emails and use
> new emails with some name in it.
> 
> But the main useless of all of that - that new LIR can change
> registration account email after LIR registration done.
> So this all they require is useless.
> 
> That takes my time, time of my staff, time of RIPE NCC staff that get
> paid from LIR members fees. I found that RIPE NCC work does not comply
> with the proper quality standards and not members oriented.
> 
> 
> 
> -- 
> Jury Bogdanov
> NOC/Hostmaster
> +7 (499) 346-76-29
> 
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-- 
Alexandr Gurbo <a.gurbo at severen.ru>