[members-discuss] Dealing with automated ticket system replies

Well, this way, or even rather the APWG way. As long as we get rid of 
them, I am in favour.

On Fri, 13 Jun 2014, Serge Radovcic wrote:

> Hello all humans out there that are reading this mail,
>
> I want to say that I feel your pain as I too have to deal with all these
> ticket system replies on a daily basis and would also like to tackle
> this issue.
>
> I would rather not un-subscribe email addresses without first gaining
> permission.
>
> Furthermore, the email addresses subscribed to the 'members-discuss'
> mailing list are the ones LIRs configure in the LIR Portal.
>
> Unfortunately, sometimes emails sent to the members-discuss list are
> forwarded internally to other addresses ? such as in the case of
> ticketing systems or role emails ? and those are the ones sending the
> automated replies.
>
> We can look for similar domains in the list of subscribers, but we might
> not find an exact match with the sending email (which can be something
> like 'noreply at example.com'). In that case, we can't be confident that we
> are un-subscribing the correct address.
>
> In order to be successful, we'll have to contact the companies in
> question and find out the chains of redirects that lead to the problem
> in order to get them fixed/removed from the LIR Portal subscriptions.
>
> Over the past year or so, and due to our team's efforts, we reduced the
> amount of automated ticket responses from more than well over 100 to
> about 30 or so that we still get today. Which isn't too bad considering
> some 3,015 email addresses are subscribed to this list, but I agree that
> zero would be the ultimate goal!
>
> I am more than happy to go after those that are remaining (which I am
> about to receive an updated list of after hitting "Send") to reduce this
> amount even further if possible.
>
> And for those of you that are behind these ticket systems and are
> actually reading this thread, can you provide an alternative email
> address that will not produce an automated ticket response. Here is the
> URL that will explain how you can do this:
>
> https://www.ripe.net/lir-services/member-support/info/membership-mailing-lists/subscribing-to-members-discuss
>
> Here's looking forward to a more human mailing list!
>
> Take care,
>
> Serge Radovcic
> Chief Communications Officer
> RIPE NCC
>
>
> ----
> If you don't want to receive emails from the RIPE NCC members-discuss
> mailing list, please log in to your LIR Portal account and go to the general page:
> https://lirportal.ripe.net/general/
>
> Click on "Edit my LIR details", under "Subscribed Mailing Lists". From here, you can add or remove addresses.
>
>

mvh

Daniel Stolpe

_________________________________________________________________________________
Daniel Stolpe           Tel:  08 - 688 11 81                   stolpe at resilans.se
Resilans AB             Fax:  08 - 55 00 21 63            http://www.resilans.se/
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