[members-discuss] Dealing with automated ticket system replies

Hello all humans out there that are reading this mail,

I want to say that I feel your pain as I too have to deal with all these 
ticket system replies on a daily basis and would also like to tackle 
this issue.

I would rather not un-subscribe email addresses without first gaining 
permission.

Furthermore, the email addresses subscribed to the 'members-discuss' 
mailing list are the ones LIRs configure in the LIR Portal.

Unfortunately, sometimes emails sent to the members-discuss list are 
forwarded internally to other addresses — such as in the case of 
ticketing systems or role emails — and those are the ones sending the 
automated replies.

We can look for similar domains in the list of subscribers, but we might 
not find an exact match with the sending email (which can be something 
like 'noreply at example.com'). In that case, we can't be confident that we 
are un-subscribing the correct address.

In order to be successful, we'll have to contact the companies in 
question and find out the chains of redirects that lead to the problem 
in order to get them fixed/removed from the LIR Portal subscriptions.

Over the past year or so, and due to our team's efforts, we reduced the 
amount of automated ticket responses from more than well over 100 to 
about 30 or so that we still get today. Which isn't too bad considering 
some 3,015 email addresses are subscribed to this list, but I agree that 
zero would be the ultimate goal!

I am more than happy to go after those that are remaining (which I am 
about to receive an updated list of after hitting "Send") to reduce this 
amount even further if possible.

And for those of you that are behind these ticket systems and are 
actually reading this thread, can you provide an alternative email 
address that will not produce an automated ticket response. Here is the 
URL that will explain how you can do this:

https://www.ripe.net/lir-services/member-support/info/membership-mailing-lists/subscribing-to-members-discuss

Here's looking forward to a more human mailing list!

Take care,

Serge Radovcic
Chief Communications Officer
RIPE NCC