[mat-wg] misery metrics & consequences
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Dave Taht
dave.taht at gmail.com
Sat Oct 22 01:50:47 CEST 2022
I'm sorry everyone, I didn't realize you had to click through stuff to get to this talk. It's also on youtube: https://www.youtube.com/watch?v=K1jasTyGLr8 On Fri, Oct 21, 2022 at 2:04 PM Dave Taht <dave.taht at gmail.com> wrote: > > One of the best talks I've ever seen on how to measure customer > satisfaction properly just went up after the P99 Conference. > > It's called Misery Metrics. > > After going through a deep dive as to why and how we think and act on > percentiles, bins, and other statistical methods as to how we use the > web and internet are *so wrong* (well worth watching and thinking > about if you are relying on or creating network metrics today), it > then points to the real metrics that matter to users and the ultimate > success of an internet business: Timeouts, retries, misses, failed > queries, angry phone calls, abandoned shopping carts and loss of > engagement. > > https://www.p99conf.io/session/misery-metrics-consequences/ > > The ending advice was - don't aim to make a specific percentile > acceptable, aim for an acceptable % of misery. > > I enjoyed the p99 conference more than any conference I've attended in years. > > -- > This song goes out to all the folk that thought Stadia would work: > https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXtz > Dave Täht CEO, TekLibre, LLC -- This song goes out to all the folk that thought Stadia would work: https://www.linkedin.com/posts/dtaht_the-mushroom-song-activity-6981366665607352320-FXtz Dave Täht CEO, TekLibre, LLC
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