This is too much!
Berislav Todorovic beri at EU.net
Mon Oct 2 16:01:15 CEST 2000
Thanks! Wish you success! Cheers, Beri On Mon, 2 Oct 2000, Mirjam Kuehne wrote: >> >> Dear Berislav, >> >> I understand your frustration. Please be assured that we are doing all >> we can to improve the situation. Many useful suggestions were made >> during the RIPE Meeting and together with measures already undertaken >> we hope that those will improve the situation within an acceptale >> timeframe. >> >> For example, we make an effort to handle straight forward and well >> formatted requests as quickly as possible and raise assignment windows >> wherever possible, so that those tickets will not have an unnecessary >> impact on the wait queue. Therefore we can continue to concentrate on >> the others. >> >> We are also constantly hiring new staff (today 5 new hostmasters have >> started). >> >> So, we seriously hope that the situation will improve soon. >> >> Berislav Todorovic <beri at EU.net> writes: >> * >> * Folks, >> * >> * If I remember well, we talked about some improvements on the last RIPE >> * Meeting, regarding the request waiting queue length. We then heard the >> * information from RS manager that the waiting queue was 7-10 days long. >> * OK - that's acceptable. However, this: >> * >> * >> This ticket is 25 days old and the oldest ticket in the Wait Queue >> * >> is 26 days old. >> * >> * is seriously bad performance! Hope it will improve soon, though. ;-) >> * >> * By the way, a nice MRTG/RRD graph of waiting queue length weekly and >> * monthly statistics would be really nice to have. >> >> Good suggestion. We are currently working on that and hope to have >> something online in a couple of days. The graph will show the following: >> - number of tickets opened >> - number of tickets closed >> - length of current wait queue >> >> We will send an announcement to the list as soon as the graphs are up. >> >> Best Regards, >> >> Mirjam Kuehne >> RIPE NCC >> --------- Berislav Todorovic, Network Engineer --------- ------- KPNQwest N.V. - IP NOC (formerly EUnet NOC) ------- ---- Wilhelmina van Pruisenweg 78, 2595 AN Den Haag, NL ---- --- Phone: +31-70-379-3990; Mobile: +31-651-333-641 --- -- Email: beri at kpnqwest.net <=> beri at EU.net -- --- _ _ ____ _ .--. ____ ____ __/_ --- ----- /__/ /___/ /\ / / / | / /___/ /___ / ------ ------ _/ \_ / _/ \/ (__.\ |/\/ /___ ____/ (__. -----
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