[ipv6-wg] [bcop] BCOP presentation at RIPE meeting in Warsaw
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Jan Zorz @ go6.si
jan at go6.si
Tue Jun 10 08:57:26 CEST 2014
On 05/06/14 10:40, Jen Linkova wrote: > On Thu, May 22, 2014 at 11:35 AM, Jan Zorz @ go6.si <jan at go6.si> wrote: >>> 4) Code 112 (v4 + broken Ipv6) >>> >>> - can we show the process as a flowchart? if-then-else? >> >> >> that's a bit hard one... do we have anybody specialized in flowcharts here? > > As soon as we describe the procedure in plain text more clearly, it > would be relatively easy > to add a flowchart (I could do it). So we need to address all the comments first and make the text more clear before moving forward with the flowchart? > IMHO if we could not draw a > flowchart based on the text, it means that > troubleshooting steps are not defined clear enough :) > So let's concentrate on the defining the procedure and then I'll add a > flow chart. thnx! > >> I think this are all good suggestions. We'll go through them during our >> authosr edit cycle meeting, probably during the IETF meeting in Toronto. > > I'd be happy to join. ok, count yourself in ;) > >>> IMHO a section should be added which explains what kind of information >>> should be collected for an escalation. I'd suggest: >>> - Ipv4 and Ipv6 traceroute; >>> - ifconfig output >>> - routing table output >>> - maybe packet capture for the session which is having issues. >> >> >> I think this is asking a bit too much to a first level helpdesk employee... >> I don't know... > > Packet capture might be tricky as the user machine might not have any > sniffer installed. > However I believe we could expect even first level support engineer to > be able to run > the well-defined set of commands (such as traceroute, netstat and > ifconfig) - they don't need to > understand the output, just provide it while escalating. > What do others think here? What is your experience with helpdesks and their ability to perform this stuff? Cheers, Jan
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