[ipv6-wg] IPv6 troubleshooting procedures for helpdesks

Dear IPv6 WG,

As presented at BCOP BoF at last meeting in Athens, we finished the 00 
version of the draft of the document titled "IPv6 troubleshooting for 
helpdesks".

Initial Co-authors: Lee Howard, John Jason Brzozowski, David Freedman, 
Jason Fesler, Tim Chown, Sander Steffann, Chris Grundemann, Jan Žorž

Short description:

“IPv6 troubleshooting for helpdesks” is a community BCOP document, 
intended to provide a starting point for technical support staff at ISPs 
or enterprise IT helpdesks in supporting IPv6. Problems with IPv6 are 
very rare, but fear of the unknown has prevented or delayed many 
organizations from rolling out IPv6 to their users, when all technical 
problems have been solved. While this document cannot encompass all 
possible problems, it should provide a solid first step for front-line 
support personnel.

You can find the first draft (and all following drafts in the future) here:

http://go6.si/ipv6-troubleshooting-for-helpdesks/

Find the link to PDF at the bottom of the text and also the PDF attached.

All comments, suggestions and ideas are (as always) more than welcome.

BCOP TF is aiming to bring together the operators to write and document 
the best current *operational* practice and cooperate with various RIPE 
WGs to get the feedback and work on technical validity of the documents. 
This one is IPv6 related, therefore we asked the IPv6 WG chairs to 
cooperation and getting the work done in this working group. If you 
would like to join the authors working-forces forming, please join us at 
BCOP TF meeting on Monday evening after the Plenary agenda finishes and 
maybe even subscribe to the mailinglist.

http://www.ripe.net/ripe/groups/tf/best-current-operational-practices-task-force

https://www.ripe.net/mailman/listinfo/bcop

Cheers and see you in Warsaw, Jan Zorz

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