<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="Street"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="address"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> Hello,<o:p></o:p> <o:p> </o:p> Thank you all for your input about a network that did not provide an e-mail contact information.<o:p></o:p> <o:p> </o:p> As Wout de Natris clearly pointed out, even Scania’s telephone number was incorrect! So, to the ones who had recommended I call the network to report an abuse/spam, you cannot even trust the phone numbers provided.<o:p></o:p> <o:p> </o:p> Either lack of abuse /spam reporting contact for networks has become more noticeable, as we find out that the contact channels provided are incorrect, or do not even exist.<o:p></o:p> <o:p> </o:p> Here is another example. I tried to report a Spam that had come from IP address [204.116.102.91] which belongs to Spirit Telecom. Their Whois information shows the following:<o:p></o:p> <o:p> </o:p> OrgName: Spirit Telecom<o:p></o:p> OrgId: IAVE<o:p></o:p> Address: <st1:Street w:st="on"><st1:address w:st="on">1500 Hampton Street</st1:address></st1:Street><o:p></o:p> City: <st1:City w:st="on"><st1:place w:st="on">Columbia</st1:place></st1:City><o:p></o:p> StateProv: SC<o:p></o:p> PostalCode: 29201<o:p></o:p> Country: US<o:p></o:p> RegDate: 1993-07-01<o:p></o:p> Updated: 2011-12-01<o:p></o:p> Comment: FOR ABUSE Reports Please E-Mail <a href="mailto:noc@spirittelecom.com">noc@spirittelecom.com</a> or Call, 888-864-7226 <o:p></o:p> Comment: For Law Enforcement Agencies Subpoena Request and Info Please E-Mail <a href="mailto:customercare@spirittelecom.com">customercare@spirittelecom.com</a> or Call 800-686-7671 <o:p></o:p> Ref: http://whois.arin.net/rest/org/IAVE<o:p></o:p> <o:p> </o:p> ----<o:p></o:p> But after sending my report to <a href="mailto:noc@spirittelecom.com">noc@spirittelecom.com</a>, I received this error message:<o:p></o:p> Delivery has failed to these recipients or distribution lists:<o:p></o:p> <a href="mailto:noc@spirittelecom.com" title="mailto:noc@spirittelecom.com">noc@spirittelecom.com</a> The recipient's e-mail address was not found in the recipient's e-mail system.<o:p></o:p> ----<o:p></o:p> Considering the time differences, and often language barrier, calling a network may not be possible.<o:p></o:p> So, as strange as it may sound, networks need to provide a channel so that others could contact them and report network violations.<o:p></o:p> Here, I have copied Spirit Telecom’s other contacts so that they could know about this problem at their network.<o:p></o:p> Thank you,<o:p></o:p> <o:p> </o:p> Reza Farzan <a href="mailto:rezaf@mindspring.com" target="_blank">rezaf@mindspring.com</a> <o:p></o:p> <o:p> </o:p> </div> </body> </html>