[anti-abuse-wg] Fwd: Can’t Last Long In Bed? (3 quick ways to FIX it)

You - who?

Stop this - what?

It's not your personal investigation group.


On 09/02/16 09:36, Deborah Castle wrote:
> Please can you investigate and stop this.
>
> Many thanks!
>
> Sent from my iPhone
>
> Begin forwarded message:
>
>> *From:* ICST Abuse G <abuse at bt.com <mailto:abuse at bt.com>>
>> *Date:* 2 September 2016 at 06:46:23 BST
>> *To:* <deborahcastle1 at btinternet.com 
>> <mailto:deborahcastle1 at btinternet.com>>
>> *Subject:* *Fwd: Can’t Last Long In Bed? (3 quick ways to FIX it)*
>> *Reply-To:* <abuse at bt.com <mailto:abuse at bt.com>>
>>
>> Dear Customer,
>>
>> /
>> *Thank you for contacting BT - */*This is an automated response, 
>> please do not reply to this email.
>> Please be aware that we may not be able to respond individually to 
>> every email received.*
>>
>> Please note that BT can only take action when the misuse originates 
>> from one of our customers or networks.//
>>
>> //
>>
>> We want the Internet to be a happy place, where our customers have a 
>> positive experience. Unfortunately there are times when people abuse 
>> the network, behaving in a way that upsets other users. This could be 
>> anything from sending viruses or posting illegal material on Internet 
>> newsgroups. We take such misuse very seriously and have an Acceptable 
>> Use Policy telling customers what is unacceptable behaviour.//
>>
>> //
>>
>> /BT's Acceptable Use Policy can be found here 
>> //www.bt.com/acceptableuse/ <http://www.bt.com/acceptableuse>//
>>
>> //
>>
>> If we find that a BT customer breaches the BT Terms & Conditions 
>> we’ll take action against them//
>>
>> //
>>
>> /BT's Terms and Conditions can be found here 
>> //http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408/. 
>>
>>
>> *Report abuse to us if :*
>>
>> 1.1.   The abuse comes from somebody using a BT email service. This 
>> includes cases when the offending email comes from an address ending 
>> in @:
>>
>> . btinternet.com <http://btinternet.com>
>> . btopenworld.com <http://btopenworld.com>
>> . btconnect.com <http://btconnect.com>
>> . btbusinessoffice.com <http://btbusinessoffice.com>
>> . btbroadbandoffice.com <http://btbroadbandoffice.com>
>> . btclick.com <http://btclick.com>
>> . talk21.com <http://talk21.com>
>>
>> 2.2.   The abuse comes from an Internet Protocol (IP) address used by 
>> BT.An IP address is a unique number given to every computer that is 
>> connected to the Internet. It is made up of four number separated by 
>> full stops, for example: 123.654.25.789. (See point 7 below to find 
>> out how to get IP information.) You can find out if BT is the 
>> Internet Service Provider (ISP) for a particular IP address by 
>> entering it at www.db.ripe.net/whois <http://www.db.ripe.net/whois>
>>
>> 3.3.   The abuse comes from any other application supported by BT.
>> We will deal with the situation appropriately, but for legal reasons 
>> we cannot tell you what action we may take against an offender. If 
>> you believe a BT customer has carried out illegal activity over the 
>> Internet you should immediately contact your local police force to 
>> report it. Make sure you give all the evidence you have to the police 
>> when you report it. We are sorry, but we cannot report allegations of 
>> illegal activity to the police on your behalf.
>>
>> Thanks for reporting this case to us, we appreciate your help. Please 
>> see the notes below for more detailed information about reporting 
>> internet abuse issues.
>>
>> 1.*1.   Abuse from a non-BT network*
>> We're sorry, but BT can't take action where the abuse comes from a 
>> non-BT customer. Instead, please report the abuse directly to the 
>> offender's Internet Service Provider (ISP). You can find out who is 
>> the Internet Service Provider (ISP) for a particular IP address (see 
>> point 7 below to find out how to get IP information) by entering it 
>> at www.db.ripe.net/whois <http://www.db.ripe.net/whois>
>>
>> 2.*2.   Reporting unsolicited email from the BT Network*
>> When you contact us to report spam coming from the BT network, please 
>> attach any other emails you have sent us about spam. This helps us 
>> deal more quickly with your concerns. Because of the way the Internet 
>> operates it isn't always possible to trust the information shown in 
>> the 'From' and 'To' fields of emails. This means that to find out 
>> where the email really came from we need to see the spam email's 
>> header information, including the IP address. (See point 7 below to 
>> find out how to get header information.)
>> Please take care opening emails, even if they look like they're from 
>> a sender you trust, as they may contain viruses.
>>
>> 3.*3.   Child Sexual Abuse*
>> If you are concerned about the comments or behaviour of someone 
>> online and fear that a child is at risk, please send a report to the 
>> Virtual Global Taskforce at: www.virtualglobaltaskforce.com 
>> <http://www.virtualglobaltaskforce.com>. The Taskforce is made up of 
>> police forces from around the world, including the UK, and works to 
>> make the Internet a safer place for children. The Taskforce website 
>> also provides related information, advice and support.
>>
>> 4.*4.   Illegal Material*
>> If you're faced with illegal material that contains any of the 
>> following:
>>    Child sexual abuse images hosted anywhere in the world
>>    Criminally obscene content hosted in the UK
>>    Incitement to racial hatred content hosted in the UK
>>    Inappropriate chat or behaviour with or towards a child online.
>>
>> Please send a report to the Internet Watch Foundation.
>> You can do this directly via the web at www.iwf.org.uk 
>> <http://www.iwf.org.uk>.
>> The IWF works with international bodies to remove illegal material 
>> from the Internet.
>>
>> 5.*5.   Scams advice*
>> Your personal and financial information – including your BT bill and 
>> account number can be valuable to fraudsters – please keep them safe.
>> Take some simple precautions to protect your personal details – for 
>> tips on how to protect yourself and find out the latest information 
>> go to www.bt.com/scams
>>
>> If you are a victim of a scam or attempted scam, do report this. Your 
>> information could form part of a bigger picture and help to protect 
>> others in a similar position to you.
>> The quickest way to report scams or attempted scams is online to 
>> Action Fraud – the UK’s national reporting centre for fraud and 
>> internet crime. The portal can also be accessed from www.bt.com/scams
>>
>> 6.*6.   Yahoo! SpamGuard*
>> Yahoo! Internet users can use email filtering to reduce the amount of 
>> spam (unsolicited junk email) you receive. Yahoo! SpamGuard is 
>> automatically switched on for your account when you sign up. It's 
>> impossible for any email filtering to be 100% effective, so we 
>> recommend that you check filtered emails to make sure that they 
>> haven't been mistaken for spam. You can also click the 'This is spam' 
>> tab above spam emails that weren't filtered so they will be filtered 
>> in future.
>>
>> 7.*7.   How to extract email header information*
>> Emails contain header information that you can't usually see. The 
>> header contains details of where the email came from, including the 
>> sender's IP address, and the path it took through the Internet. 
>> Please include this information when you report spam.
>> To find header information in Outlook Express: select the spam email 
>> and click on 'File' and then 'Properties' To find header information 
>> in Microsoft Outlook: Open the spam email and click on 'View' and 
>> then 'Options'
>> Copy and paste this information into an email and send it on to us. 
>> To find headers using other email software, please look at your email 
>> software's Help section. If you need help finding email headers, 
>> please contact us for advice or visit a free spam report website for 
>> more information. One such site is www.spamcop.net 
>> <http://www.spamcop.net>.
>>
>> 8.*8.   Port Scanning and Firewall Logs*
>> Firewalls help prevent unwanted access to your computer by monitoring 
>> the ports on your computer. Logs are produced by the firewall to show 
>> ports that have been scanned. If you're contacting us about a 
>> possible port scan please include your firewall log so that we can 
>> carry out a full investigation. Before doing this, however, please be 
>> aware that sometimes the 'background noise of the internet' is 
>> mistaken for a port scan. If you're still concerned, and you run 
>> firewall software, you should be able to find your IP log in your 
>> firewall software control panel - the IP log is sometimes called 
>> 'Events' or something similar. This will show us the time and origin 
>> of the attack, helping us identify those responsible so that we can 
>> take further action.
>> We also need to know the time zone used by your computer, for example 
>> Greenwich Mean Time. If you're not sure of this, please double click 
>> on the time display on your computer screen (usually in the bottom 
>> right-hand corner). This will open a window showing your clock settings.
>>
>> 9.*9.   BT Port Scanning*
>> To help protect our users and the network we periodically carry out 
>> port scanning activity. We do this to detect and contact customers 
>> with open servers. Using open servers is a breach of the BT Terms & 
>> Conditions / Acceptable Use Policies. For more details, please visit: 
>> www.bt.com/acceptableuse <http://www.bt.com/acceptableuse>.
>>
>> British Telecommunications plc Registered office: 81 Newgate Street 
>> London EC1A 7AJ Registered in England no. 1800000. This electronic 
>> message contains information from British telecommunications plc 
>> which may be privileged or confidential. The information is intended 
>> to be for the use of the individual(s) or entity named above. If you 
>> are not the intended recipient be aware that any disclosure copying, 
>> distribution or use of the contents of this information is 
>> prohibited. If you have received this electronic message in error, 
>> please notify us by telephone or email immediately.
>> Activity and use of the British Telecommunications plc email system 
>> is monitored to secure its effective operation and for other lawful 
>> business purposes. Communications using this system will also be 
>> monitored and may be recorded to secure effective operation and for 
>> other lawful business purposes.
>> For BT's privacy and security policy for web and email usage, for 
>> pricing information, and for our terms and conditions, please visit 
>> www.bt.com <http://www.bt.com>.
>>
>> For more information on BT Internet Security please visit
>> www.bt.com/help/home/security.html.
>>
>> <www.bt.com/help/home/security.html>
>>
>> Kind regards,
>>
>> BT Internet Customer Security Team
>> www.bt.com/acceptableuse <http://www.bt.com/acceptableuse>.
>>

-- 
Kind regards,
CTO at
*Foton Telecom CJSC*
Tel.: +7 (499) 679-99-99
AS42861 on PeeringDB <http://as42861.peeringdb.com/>, Qrator 
<https://radar.qrator.net/as42861>, BGP.HE.NET <http://bgp.he.net/AS42861>
http://ipv6actnow.org/ <%0Ahttp://ipv6actnow.org/>
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