[anti-abuse-wg] Regarding distinguish different type of claims into different mail box.
Lu Heng h.lu at anytimechinese.com
Thu Jan 19 19:32:13 CET 2012
Hi Colleagues: One question very much brother me is that we have setup different mailbox for different kind of abuse claims. But the claim reporter still sending everything to our main abuse mailbox. We want to use abuse at outsideheaven.com as network-related abuse mailbox, and copyrightclaims at outsideheaven.com as well as trademarkclaims at outsideheaven.com for its related issues. And legal at outsideheaven.com for crime activity claim that need attention immediately. By that way I can give only the copyright claim and trademark claim mailbox access rights to my lawyers, and they don't have to have the access to the abuse mailbox which contain lot of network abuse report as well(which often related to the detailed sensitive IP information). Vise-versa, my network engineer can focus on take down network abuse but not getting bothered with all the content-related claims. And my partner and I can focus only the most urgent claim but don't have to look every copyright/network abuse claims. We believe this idea can save us a lot of work load in the abuse related issues, and we have see all the other major provider such as godaddy taking the same actions. However, the claim reporter still tend to send everything to abuse at outsideheaven.com, even though we had made it very clear in our IP's whois information that all the other claim send to "abuse at outsideheaven.com" will be ignored. So I would appreciated if one of you have any knowledge to my following questions: 1. Can we ignore all the other claims sent to abuse at outsideheaven.com mailbox since we have made it clear in the whois? Will that make us a big legal trouble afterwards(my lawyer said we can not ignore the copy right claims send to network abuse mail box, but I want to hear your advice as well)? 2. How your guys deal with this problem? If all the abuse report send to single Email address, do your guys have someone just for clear up the mailbox and forward the Email to the right person? 3. Anyone have better idea to this problem other than this distinguish mail box way? I would thank if anyone can help in this issue, even just 2 cents of your thought will be very much appreciated. -- Kind regards. Lu This transmission is intended solely for the addressee(s) shown above. It may contain information that is privileged, confidential or otherwise protected from disclosure. Any review, dissemination or use of this transmission or its contents by persons other than the intended addressee(s) is strictly prohibited. If you have received this transmission in error, please notify this office immediately and e-mail the original at the sender's address above by replying to this message and including the text of the transmission received.