[anti-abuse-wg] Introducing the RIPE NCC Report Form
Laura Cobley laura at ripe.net
Thu Apr 5 14:06:13 CEST 2012
Hi Pepijn, Thanks very much for your mail. Feedback like this is very helpful for us as we look to develop the procedure. On 4/4/12 9:19 AM, Vissers, Pepijn wrote: >>> Using this form, you can now easily report various issues, including >>> abnormalities in Internet number resource registrations, to us for >>> further investigation. > > As much as I support this initiative, I can't help thinking "it's about time this was developed". Either way, good to see it's there. > >>> The first release of the form offers basic functionality We will >>> review the form, its usage and your feedback before deciding whether >>> further development is needed in the future. > > I assume (haven't tested but will certainly do in the near future) that a reference/ticket number will be created, although I read that RIPE will not follow up with the complainant. Yes, a ticket will be created and we'll advise the complainant whether the report can be investigated. We won't go into any details of subsequent actions taken because these are confidential between us and the responsible party. > > Laura, can you tell us something about the process behind the form? How many people has RIPE reserved for analyzing, correlating and following up the complaints? OPTA receives about 35000 complaints a year through our spam complaint form (which is not too quick to fill out) so we know first hand what it takes to categorize and follow up in a way that does right to every complaint. Handling reports is a normal part of our operations within the RIPE NCC and the report form makes it easier for people to get in touch with us. It also makes for more streamlined and consistent processing, so hopefully it will make things easier for us as well as for the reporter. You can find more information about the procedure here: https://www.ripe.net/contact/reporting-procedure If you have any further feedback, especially as we make developments to the form and the procedure, please do let us know. Best regards, Laura Cobley RIPE NCC > > Best regards, > Pepijn Vissers > +++++++++++++++++++++++++++++++++++++++++++++ > Disclaimer > Dit e-mailbericht kan vertrouwelijke informatie bevatten of informatie die is beschermd door een beroepsgeheim. > Indien dit bericht niet voor u is bestemd, wijzen wij u erop dat elke vorm van verspreiding, vermenigvuldiging > of ander gebruik ervan niet is toegestaan. > Indien dit bericht blijkbaar bij vergissing bij u terecht is gekomen, verzoeken wij u ons daarvan > direct op de hoogte te stellen via tel.nr 070 315 3500 of e-mail mailto:mail at opta.nl en het bericht te vernietigen. > Dit e-mailbericht is uitsluitend gecontroleerd op virussen. > OPTA aanvaardt geen enkele aansprakelijkheid voor de feitelijke inhoud en juistheid van dit bericht en er kunnen > geen rechten aan worden ontleend. > > > This e-mail message may contain confidential information or information protected by professional privilege. > If it is not intended for you, you should be aware that any distribution, copying or other form of use of > this message is not permitted. > If it has apparently reached you by mistake, we urge you to notify us by phone +31 70 315 3500 > or e-mail mailto:mail at opta.nl and destroy the message immediately. > This e-mail message has only been checked for viruses. > The accuracy, relevance, timeliness or completeness of the information provided cannot be guaranteed. > OPTA expressly disclaims any responsibility in relation to the information in this e-mail message. > No rights can be derived from this message.