[anti-abuse-wg] Re: Interaction between the RIPE and anti-abuse communities]

In message <4D4AD64A.5000006 at ripe.net>, 
Athina Fragkouli <athina.fragkouli at ripe.net> wrote:

>The RIPE NCC has a procedure for handling abuse complaints. Anyone can 
>send a complaint to the email address abuse at ripe.net. All complaints are 
>replied to in an appropriate manner. The timeline for the handling of a 
>complaint varies depending on the type of abuse reported and the 
>investigation/actions needed from our side.
>
>This procedure is currently not published. The RIPE NCC has realised the 
>need for a publicly available procedural document in which all aspects 
>of this procedure will be described in detail. The drafting of this 
>document is in progress.

Speaking only for myself, let me just say that I, for one, very much look
forward to this document.  I feel sure that it will bring clarity and
consistancy into what is, from the outside, currently an entirely murky
black box.  Perhaps just as importantly, the publication of this document
may itself serve to spur other RiRs to provide a similar level of clarity
for their abuse handling processes... which is sorely needed.

I do have one small suggestion for the drafters of this document... I
suspect that it will be quite helpful and illuminating if the final
document contains a flowchart of the abuse handling process.  One picture
is indeed sometimes worth a thousand words.

Regards,
rfg