[anti-abuse-wg] Spam FAQs need revision, was 2011-06 New Policy
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Michele Neylon :: Blacknight
michele at blacknight.ie
Mon Dec 12 16:14:26 CET 2011
+1 On 12 Dec 2011, at 09:47, Suresh Ramasubramanian wrote: > It is a FAQ, not an advocacy portal. > > Simply link to the MAAWG best practices document - there's several > available for providers, end users etc. > > Tryign to define spam and write faqs on spam ends up as a hair > splitting discussion, so I'd rather not have it here or reinvent > multiple of maawg's wheels. > > thank you > srs > > On Mon, Dec 12, 2011 at 4:14 PM, Alessandro Vesely <vesely at tana.it> wrote: >> All, >> some of the replies to spam FAQs are bad. >> >> FAQ#1 (What is spam?) looks good enough to me. So I'd start with >> FAQ#2 that Leo brought up recently >> >> On 01/Dec/11 16:27, Leo Vegoda wrote: >>> Hi Tobias, You wrote: >>> >>>> The naive user should use the abuse finder tool which is already >>>> in place and would run much easier than today >>> >>> I disagree and I support the RIPE NCC's answer in its abuse FAQ: >>> >>> http://www.ripe.net/data-tools/db/faq/faq-hacking-spamming/should-i-just-ignore-spam >> >> I too disagree with Tobias' statement, at least for some values of >> "naive user". Nevertheless, that FAQ's answer is bad. It reads: >> >> Should I just ignore spam? >> >> Yes. We recommend that you simply ignore and delete any spam >> emails you get. Spam is a universal problem and there is not much >> that can be done to stop it. However, if you do want to try to >> find out where the spam is originating from you can follow the >> steps in FAQ 5. >> >> I propose the following replacement text: >> >> Should I just ignore spam? >> >> Your mailbox provider may equip you with some means to report >> spam. If you can conveniently deploy such means using your >> preferred email client, please do so. Otherwise, we recommend >> that you simply ignore and delete any spam emails you get. Your >> email client may provide you with filters to do so automatically. >> >> Spam is a social problem, not a technical one. Therefore, >> technical remedies tend to get rather complicated. If you are a >> mailbox provider or want to learn more about how to find out where >> the spam is originating from, you can follow the steps in the FAQ >> entry "How can I counter spam?" >> >> Please note that FAQ#5 currently asks "What can I do to stop spam >> emails?" Since FAQ entries are not numbered, referring to "FAQ 5" is >> ambiguous, so I quoted its text, and changed the question while at it. >> FAQ#5 needs an even deeper revision, but please let's tackle them one >> at a time. >> >> Does everyone agree with the replacement text for FAQ#2? >> >>> The overwhelming majority of abuse is perpetrated by skilled >>> professionals who work hard to hide their tracks. Telling ordinary >>> Internet users that they have a useful role in identifying abuse >>> sources and reporting them to the hosting networks is a cruel lie. >> >> Agreed. >> >>> The scale of the problem requires large scale sampling and >>> statistical analysis rather than individual reports. >> >> In part agreed. Individual reports are useful because humans can >> complement automated filters in detecting spam, albeit both make >> errors. At any rate, I agree individual reports are to be collected. >> That's why I'm proposing to amend that entry. >> > > > > -- > Suresh Ramasubramanian (ops.lists at gmail.com) > Mr Michele Neylon Blacknight Solutions Hosting & Colocation, Brand Protection ICANN Accredited Registrar http://www.blacknight.com/ http://blog.blacknight.com/ http://blacknight.mobi/ http://mneylon.tel Intl. +353 (0) 59 9183072 US: 213-233-1612 UK: 0844 484 9361 Locall: 1850 929 929 Direct Dial: +353 (0)59 9183090 Twitter: http://twitter.com/mneylon ------------------------------- Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty Road,Graiguecullen,Carlow,Ireland Company No.: 370845
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